Account Representative – Technical Inside Sales

Instron; Norwood (MA); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Hybrid work model

Job summary

Instron in Norwood, MA is seeking a customer-focused role where you solve real problems and learn quickly. You’ll understand customer needs, learn our mechanical testing systems, and guide prospects toward practical solutions without cold calling.

You’ll work with a small, supportive team, maintain organized CRM records, and pursue opportunities with initiative. The role welcomes career changers and offers hybrid options, competitive pay, health coverage, and retirement benefits.

Qualifications

• Must be a natural problem-solver with curiosity and initiative.
• Strong communication and collaborative mindset are essential.
• Willingness to learn technical concepts; training provided.

Responsibilities

• Understand customer needs and guide them toward practical solutions.
• Learn about Instron's products and apply knowledge to real-world problems.
• Take initiative to follow up on inquiries and uncover opportunities.
• Work independently while staying connected to a small, supportive team.
• Keep customer interactions organized using CRM tools.

Skills

Problem-solving mindset

Strong communication

Technically curious

Independent worker

Education

Associate’s degree or higher

Technical degree and related experience valued

Job description

Job Description

Location: Norwood, MA

Curious about how things work? Do you thrive in environments that allow you to be both self-motivated and collaborative? Do you enjoy solving problems and finding solutions that make a real impact?

At Instron, we design and manufacture mechanical testing systems that shape the products you use every day, from the crispness of a potato chip to the durability of eyewear. Our technology is trusted by 95% of the world’s largest manufacturers, and we’re proud of the collaborative, innovative culture that drives our success.

If you’re energized by problem-solving, eager to learn, and passionate about helping customers overcome challenges, this role is for you.

Why This Role Is Different

This isn’t about cold calling or pushing products. It’s about helping customers solve real challenges. If you’re proactive, tech-savvy, and enjoy learning new things, you’ll thrive here—even if you’ve never worked in sales before.

What You’ll Do

• Understand customer needs and guide them toward practical solutions
• Learn about our products and apply that knowledge to real-world problems
• Take initiative to follow up on inquiries and uncover opportunities
• Work independently while staying connected to a small, supportive team
• Keep customer interactions organized and efficient using CRM tools

What We’re Looking For

• A natural problem-solver who enjoys figuring things out
• Strong communication skills and a collaborative mindset
• Comfort with technology and an interest in technical concepts (we’ll train you!)
• Ability to work independently and contribute to a small, close-knit team

Career Changers Welcome

If you’ve worked in labs, tech support, manufacturing, or any role where you solve problems and learn on the fly, you’ll fit right in. We value initiative and curiosity over traditional sales experience.

Education: Requirements

Associate’s degree or higher is preferred; technical degree and equivalent experience are also valued.

Instron is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where everyone can thrive.

Why You’ll Love Working Here

• A culture that values curiosity, learning, and diverse perspectives
• Opportunities for growth and mentorship—your career path can evolve with your interests
• Flexibility after initial training period (hybrid options available)
• Competitive pay and benefits, including health coverage and retirement plans

Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y. Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.

Compensation Information

This position has a starting salary range of : $36–$42 per hour plus quarterly commission opportunities. Pay is determined by several factors, including your experience, relevant skills, and qualifications. This structure ensures competitive earnings and rewards your performance with additional opportunities for financial growth throughout the year.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.