Solutions Center People & Performance Lead

Aventiv-Technologie; Houston (TX); Hybrid; USD 56,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Disability

Life Insurance

Paid Time Off

Voluntary Benefits

Job summary

Aventiv is seeking an Assistant Manager for the Solutions Center in Houston. This hybrid role focuses on leading Supervisors, coaching staff, and driving performance across productivity, quality, and customer service metrics.

You’ll partner with the Manager to ensure consistent execution, training needs, and workforce planning while handling escalated issues and promoting engagement. The position requires hands-on leadership in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 5+ years in a contact center, technical support, customer service, or related environment.
• 2+ years of supervisory or leadership experience.
• Demonstrated experience coaching, developing, and managing employee performance.

Responsibilities

• Provide day-to-day leadership, coaching, and support to Solutions Center Supervisors to ensure consistent leadership practices, employee development, accountability, and operational effectiveness.
• Monitor team and individual performance metrics and address performance gaps with Supervisors.
• Identify risks to service delivery and elevate staffing, attendance, or performance concerns to the Manager.
• Foster a positive, accountable work environment that promotes development and retention.
• Coordinate onboarding, coaching, and continuous learning activities.

Skills

Leadership experience

Coaching

Attendance understanding

Communication

Conflict resolution

Data analysis

Organization

Multitasking

Education

High school diploma or GED

Associate or bachelor's degree

Tools

Workforce management systems

Job description

Aventiv is seeking an Assistant Manager for the Solutions Center in Houston. This hybrid role focuses on leading Supervisors, coaching staff, and driving performance across productivity, quality, and customer service metrics.

You’ll partner with the Manager to ensure consistent execution, training needs, and workforce planning while handling escalated issues and promoting engagement. The position requires hands-on leadership in a fast-paced environment.