Senior Solutions Engineer - Healthcare & Life Sciences (Central & East)

Talkdesk; Boston (MA); On-site; USD 157,000 - 235,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

Sick leave

Job summary

Talkdesk is seeking a Healthcare Senior Solutions Engineer to align Talkdesk’s AI-powered CX solutions with clinical, operational, and financial KPIs in healthcare orgs. You will lead pre-sales engagements, craft value-driven demonstrations, and guide customers from discovery through post-sale expansion.

Ideal candidates bring 8+ years as a Solutions Engineer in software/telecom, deep healthcare regulatory knowledge (HIPAA, HITECH, HITRUST), and proven success with healthcare customers and SaaS

Qualifications

• Bachelor-level degree or equivalent in a technical field.
• 8+ years as a Solutions Engineer in software/telecom or contact centers.
• Ability to deliver compelling presentations and demonstrations.
• Strong communication for technical and non-technical audiences.
• Experience with healthcare-specific customers and SaaS environments.

Responsibilities

• Prepare and conduct discovery conversations to understand customer needs.
• Map customer requirements to Talkdesk solutions and demonstrate value.
• Design and deliver presentations (on-site or virtual) aligned to customer pains.
• Contribute to SOW scoping for implementations and pilots/POCs.
• Collaborate with product/engineering to incorporate customer feedback.

Skills

Healthcare domain knowledge

Healthcare regulatory expertise

Solution architecture

Pre-sales engagement

Presentation skills

Customer-facing communication

SaaS experience

Travel readiness

Education

B.S. Computer Science / Software Engineering / MIS or equivalent

Tools

CRM/ITSM/BI tools

Epic / Cerner / Salesforce Health Cloud integrations

UCaaS, CCaaS knowledge

Job description

The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.

This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.

The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.

Key Responsibilities

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus
• Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
• Experience in SaaS, including 2+ years supporting healthcare-specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.

Pay Range (OTE):

$157,000 - $235,000

Other Types of Pay:

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off:

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays:

Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:

Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Application Window:

The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at [e-mail].

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.