Solutions Architect III

pofft Technology Inc.; United States; Remote; USD 150,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Flexible PTO

Parental leave

Stock option grants

Job summary

ExtraHop is seeking a Solutions Architect to drive customer success across diverse industries. You will tackle complex business and technology problems, focusing on outcomes rather than billable hours, and work with customers to enable productive, data-driven solutions.

The role emphasizes deep networking understanding, hands-on data analysis, and development of scalable data visualizations and automated tools. Remote-ready with strong cross-functional collaboration.

Qualifications

• 6-8 years of relevant experience.
• BS degree or equivalent.
• Experience in customer-facing roles; strong interpersonal skills.
• Understanding of OSI layers 2–4 and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS).
• Familiarity with internet-scale applications and related technologies (HTTP, databases, caching, distributed systems).
• Independence, motivation, and ownership mindset.

Responsibilities

• Advanced GUI development.
• Intermediate understanding of networking.
• Intermediate understanding of application design.
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry-specific applications across verticals; create technical assets to support product improvement and marketing.
• Conduct root cause analysis of high-profile technology problems and advise customers on resolution.
• Develop customized data analysis to monitor changing technical and business conditions in real-time.
• Create rich data visualizations to aid investigations and strategic objectives.
• Create automated tools to streamline repeatable processes and maximize time building solutions.
• Hands-on learning sessions with key customer personnel.

Skills

Networking fundamentals

Customer-facing experience

OSI model knowledge

Education

BS degree or equivalent

Job description

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.

Position Summary

ExtraHop’s Solutions Architecture team is very different from many other post‑sales services practices—we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team, you’ll play a critical role in the success of our customers, products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop, you will never be bored again.

Key Responsibilities

• Advanced GUI development
• Intermediate understanding of networking
• Intermediate understanding of application design
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry‑specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
• Conduct root cause analysis of high‑profile technology problems and advise customers on their resolution.
• Develop customized data analysis to monitor changing technical and business conditions in real‑time.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
• Conduct hands‑on learning sessions with key customer personnel.

Required Qualifications

• 6-8 years of relevant experience
• BS degree or equivalent
• Experience in customer‑facing positions; excellent interpersonal skills
• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
• Familiarity with principles of internet worked applications and related technologies (HTTP, databases, caching, distributed systems, etc)
• Independence, motivation, and desire for practice ownership

Compensation & Benefits:

The salary range for this role is $150,000 – $163,000 per year, plus eligibility for an annual performance‑based discretionary bonus and stock option grants. We offer a comprehensive benefits package including medical, dental, and vision coverage (effective ay 1), a 401(k) with employer match, flexible PTO, parental leave, and more.

Location

Remote