Solutions Architect, AppleCare Technologies

Apple Inc.; Sunnyvale (CA); On-site; USD 175,500 - 263,800; Full time

Job summary

AppleCare Technologies in Sunnyvale seeks a Solutions Architect to bridge business needs with IS&T. You’ll advise AppleCare leadership and design end-to-end solutions with cross‑functional teams to drive roadmaps and agility.

This role requires 7+ years of experience, strong leadership, and experience with global projects, SAP S/4HANA, and AI tools. Occasional travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high-visibility global projects.
• Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
• Project management background requiring critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Familiarity working across both IT and Business operations.
• Self-motivated and pro-active with proven creative and critical thinking capabilities.
• Innovative, creative problem solving.
• Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
• Enjoys working with people.
• SAP S/4HANA environment knowledge.
• Experience with AI tools.

Responsibilities

• Provide clear and actionable advice to partners and stakeholders.
• Build and cultivate relationships with key business and IS&T partners.
• Proactively design and implement innovative solutions that improve the agility of AppleCare and address an ever-changing business landscape.
• Perform high-level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business, engineering and cross-functional teams.

Skills

Leadership

Stakeholder management

Project management

Systems thinking

Business process modeling

Creative problem solving

Travel readiness

AI tools familiarity

Education

Bachelor’s degree or equivalent

Master’s degree or equivalent

Tools

SAP S/4HANA

Graphical databases

Machine learning platforms

Shared services systems

AI tools

Job description

Solutions Architect, AppleCare Technologies

Sunnyvale, California, United States Support and Service

Thinking differently is not just a slogan; it’s what allows Apple to continually provide our customers with the best products and support services. As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and Information Systems and Technology (IS&T) partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s challenges.

Description

In this role, you will be part of a global team, evaluate business needs and perform detailed systems impact analysis to deliver end‑to‑end solutions. You will partner with cross‑functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.

Responsibilities

• Provide clear and actionable advice to partners and stakeholders.
• Build and cultivate relationships with key business and IS&T partners.
• Proactively design and implement innovative solutions that improve the agility of AppleCare and address an ever‑changing business landscape.
• Perform high‑level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end‑to‑end solutions in collaboration with multiple business, engineering and cross‑functional teams.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high‑visibility global projects.
• Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross‑functional projects and influencing stakeholder decisions.
• Project management background requiring critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Proficient/competent in business process flow diagramming.
• Familiarity working across both Information Technology (IT) and Business operations.
• Self‑motivated and pro‑active with proven creative and critical thinking capabilities.
• Innovative, creative problem solving.
• Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
• Enjoys working with people.
• SAP S/4HANA environment knowledge.
• Experience with AI tools.

Preferred Qualifications

• Master’s degree or equivalent/relevant work experience.
• 10+ years of related experience architecting and deploying solutions in consumer sales.
• Knowledge of service, support, and warranty operations and systems processes.
• Ability to navigate ambiguity and bring consensus toward actionable solutions.
• Researching and evaluating new technology solutions to improve upon legacy systems.
• Partnering with IS&T teams to create system roadmaps.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Apple accepts applications to this posting on an ongoing basis.