Software Engineer - Customer Systems, Information Systems & Technology (IS&T)

Apple Inc.; Sunnyvale (CA); On-site; USD 147,400 - 220,900; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Educational expense reimbursement

Job summary

Apple Inc. is seeking a Software Engineer in Sunnyvale, California, focusing on Customer Systems within Information Systems & Technology. In this role, you will develop and oversee global applications, working collaboratively to enhance customer engagement across various channels. A strong background in Java and experience with cloud platforms like AWS or Azure are crucial.

The position offers competitive pay ranging from $147,400 to $220,900, plus a range of benefits including medical coverage, retirement benefits, and employee stock options.

Qualifications

• 3+ years experience in Java, Spring Boot, Kubernetes, Docker, Kafka, and object-oriented programming.
• 2+ years hands-on experience in one or more enterprise cloud platforms (AWS, GCP, Azure).

Responsibilities

• Participate in brainstorming sessions to gather and understand requirements.
• Perform high-level systems impact analysis for new initiatives.
• Implement prototypes and/or verify concepts.
• Deliver scalable, high-quality, end-to-end solutions in collaboration with senior architects and stakeholders.
• Create high-level and low-level design artifacts.
• Conduct architecture reviews and executive briefings for high-impact projects.
• Manage multiple global efforts simultaneously.

Skills

Java

Spring Boot

Kubernetes

Docker

Kafka

Object-oriented programming

AWS

GCP

Azure

Education

BS/BA degree or equivalent technical industry experience

Job description

Software Engineer - Customer Systems, Information Systems & Technology (IS&T)

Sunnyvale, California, United States – Software and Services.

Description

Responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain, enhancing sales and service experiences across various channels. Acts as a domain champion, leading design and architectural development of complex solutions, collaborating with cross‑functional teams and stakeholders throughout the lifecycle.

Responsibilities

• Participate in brainstorming sessions to gather and understand requirements.
• Perform high‑level systems impact analysis for new initiatives.
• Implement prototypes and/or verify concepts.
• Deliver scalable, high‑quality, end‑to‑end solutions in collaboration with senior architects, stakeholders, engineering, and cross‑functional teams.
• Create high‑level and low‑level design artifacts.
• Conduct architecture reviews and executive briefings for high‑impact projects.
• Ensure proper requirement traceability and delivery during development and integration testing.
• Provide solution hand‑off and training for new features to operations and production support teams.
• Work with other architects to standardize architectures and establish governance framework across the organization.
• Develop product roadmaps and identify new use cases.
• Navigate and execute in an environment of ambiguity and lead teams to successful delivery of solutions.
• Manage multiple global efforts simultaneously.

Minimum Qualifications

• 3+ years experience in Java, Spring Boot, Kubernetes, Docker, Kafka, and object‑oriented programming.
• 2+ years hands‑on experience in one or more enterprise cloud platforms (AWS, GCP, Azure).
• BS/BA degree or equivalent technical industry experience.

Preferred Qualifications

• Strong software engineering background with demonstrable experience in solution architecture and product management.
• Hands‑on experience architecting and developing event‑based, distributed, highly available systems.
• Deep knowledge of developing and managing enterprise‑level technology at a global scale.
• Experience with micro‑services, CI/CD, and container orchestration.
• Excellent communication skills and attention to detail for documenting and reviewing designs.
• Strong problem‑solving and analytical skills.
• Leadership and influencing skills.
• Effective presentation, oral, and written business communication skills.
• Knowledge of machine learning fundamentals.

Compensation and Benefits

Base pay ranges from $147,400 to $220,900, determined by skills, qualifications, experience, and location. You may also be eligible for Apple’s discretionary employee stock unit awards, employee stock purchase program, discretionary bonuses or commission, and relocation assistance.

Benefits include comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses.

Equal Opportunity Statement

Apple is an equal opportunity employer committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Accessibility

Apple believes accessibility is a fundamental human right. Learn about accessibility in Apple’s workplace and reasonable accommodations for job applicants.