Solutions Architect, AppleCare Technologies

Socket.dev; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

AppleCare in Austin, TX is seeking a Solutions Architect to serve as a strategic advisor between business needs and IS&T partners. You’ll guide leadership on today’s problems and propose solutions to position AppleCare for tomorrow’s challenges.

You will evaluate needs, perform impact analyses, and partner with cross-functional teams to create system roadmaps that drive efficiency and agility across global projects.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of architecting and deploying ML enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high-visibility global projects.
• Proficiency in distilling business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
• Project management background with critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Proficient/competent in business process flow diagramming.
• Familiarity working across IT and Business operations.
• Willingness to travel up to ~10% (US; may include international travel).
• Experience with SAP S/4HANA and AI tools

Responsibilities

• Evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions.
• Partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.
• Provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies for tomorrow’s challenges.

Skills

Leadership

Cross-functional collaboration

Problem solving

Communication

Travel up to 10%

Stakeholder management

Strategic thinking

Education

Bachelor’s degree or equivalent

Tools

SAP S/4HANA

AI tools

Job description

Thinking differently is not just a slogan; it’s what allows Apple to continually provide our customers with the best products and support services. As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and Information Systems and Technology (IS&T) partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s challenges.

DESCRIPTION

In this role, you will be part of a global team, evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions. You will partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent work experience. 7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high-visibility global projects.
• Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
• Project management background requiring critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Proficient/competent in business process flow diagramming.
• Familiarity working across both Information Technology (IT) and Business operations.
• Self-motivated and pro‑active with proven creative and critical thinking capabilities Innovative, creative problem solving Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
• Enjoys working with people SAP S/4HANA environment knowledge Experience with AI tools

PREFERRED QUALIFICATIONS

• Master’s degree or equivalent/relevant work experience.
• 10+ years of related experience architecting and deploying solutions in consumer sales.
• Knowledge of service, support, and warranty operations and systems processes.
• Ability to navigate ambiguity and bring consensus toward actionable solutions.
• Researching and evaluating new technology solutions to improve upon legacy systems.
• Partnering with IS&T teams to create system roadmaps.