Solutions Architect, AppleCare Technologies

Apple Inc.; Austin (TX); On-site; USD 176,000 - 264,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Stock Purchase Plan

Relocation assistance

Job summary

Apple Inc. in Sunnyvale, CA seeks a Solutions Architect to partner with business and IS&T to deliver end-to-end AppleCare solutions. You’ll advise leadership, shape roadmaps and drive cross‑functional collaboration across global teams.

You will evaluate business needs, design scalable architectures, and steer initiatives with a focus on agility and efficiency within AppleCare. Occasional travel is required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years architecting and deploying ML/enterprise solutions.
• Experience on high-visibility global projects.
• Ability to distill problems and present options to senior leadership.
• Travel up to 10% (US primarily).
• Familiarity IT and business operations.

Responsibilities

• Provide clear and actionable advice to partners and stakeholders.
• Build and cultivate relationships with key business and IS&T partners.
• Proactively design and implement innovative solutions that improve agility.
• Perform high-level systems impact analysis and collaborate across teams.

Skills

ML/AI solution architecture

Graph databases

Shared services systems

Leadership in cross-functional projets

IT and business operations familiarity

Stakeholder communication

Education

Bachelor’s degree or equivalent

Master’s degree or equivalent

Tools

SAP S/4HANA

AI tools

System roadmapping tools

Job description

Solutions Architect, AppleCare Technologies

Sunnyvale, California, United States Support and Service

Thinking differently is not just a slogan; it’s what allows Apple to continually provide our customers with the best products and support services.As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and Information Systems and Technology (IS&T) partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s challenges.

Description

In this role, you will be part of a global team, evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions. You will partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.

Responsibilities

• Provide clear and actionable advice to partners and stakeholders.
• Build and cultivate relationships with key business and IS&T partners.
• Proactively design and implement innovative solutions that improve the agility of AppleCare and address an ever-changing business landscape.
• Perform high-level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business, engineering and cross-functional teams.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high-visibility global projects.
• Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
• Project management background requiring critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Proficient/competent in business process flow diagramming.
• Familiarity working across both Information Technology (IT) and Business operations.
• Self-motivated and pro-active with proven creative and critical thinking capabilities
• Innovative, creative problem solving
• Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
• Enjoys working with people
• SAP S/4HANA environment knowledge
• Experience with AI tools

Preferred Qualifications

• Master’s degree or equivalent/relevant work experience.
• 10+ years of related experience architecting and deploying solutions in consumer sales.
• Knowledge of service, support, and warranty operations and systems processes.
• Ability to navigate ambiguity and bring consensus toward actionable solutions.
• Researching and evaluating new technology solutions to improve upon legacy systems.
• Partnering with IS&T teams to create system roadmaps.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.