Solutions Architect

Smartling; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote-first culture

Competitive salary

401(k) + company match

Health insurance for you and family

Flexible PTO + 11 holidays

Parental leave

Apple equipment

Job summary

Smartling is seeking a Solution Architect/Technical Implementation Manager to join the Professional Services team. You will design and lead enterprise-grade integrations, working with both technical and business users to deliver scalable localization solutions.

We value strong communication and analytic skills, a proactive attitude, and experience guiding customers through complex technical implementations in a remote, distributed environment. Remote-first culture, based in US time zones.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering or related field.
• 3+ years of experience as a Solution Architect, Technical Consultant, or similar client-facing technical design role.
• Strong analytical skills for complex problems and comfortable with technical challenges.
• Excellent communication to persuade both technical and non-technical stakeholders.
• Ability to drive outcomes in ambiguous or changing environments.
• Familiarity with at least one programming/scripting language.

Responsibilities

• Interact with technical and business users to gather requirements and design scalable solutions.
• Lead workshops and troubleshooting sessions with customer technical teams.
• Manage process changes with stakeholders to drive implementations forward.
• Articulate best practices for optimal integration and platform adoption.
• Contribute to continuous process improvements and tool development.

Skills

Analytical thinking

Communication skills

Remote work

Programming knowledge

Stakeholder management

Education

Bachelor's degree in CS/Engineering or related field

Equivalent practical experience

Tools

Splunk

Kibana

Nginx

Job description

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

The Solution Architect/Technical Implementation Manager is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. As a Solution Architect, you are the hands-on advisor, technical expert, and problem solver. You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs.

The Solution Architect is an Engineering-adjacent role. Accordingly, a strong technical background is required for this role. We are looking for a professional who has a track record of successfully designing and implementing enterprise-grade technical solutions, who communicates complex concepts and ideas effectively, and who demonstrates creativity in solving challenging problems for customers. We are considering candidates based in the East and Central time zones only at this time.

You Will

• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement

You Have

• A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
• 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
• Strong analytical skills when it comes to complex problems, and are not intimidated by technical challenges
• Excellent communication skills with the capability to advise/persuade technical and non-technical stakeholders
• Ability to drive outcomes despite complexity, ambiguity or changing scope
• Familiarity with at least one programming/scripting language and able to read/write scripts
• A home office setup conducive for working remotely, and ability to work effectively as a remote team member*

Preferred but not required

• Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
• Familiarity with Content Management Systems (CMS)
• Experience with file engineering and regular expressions
• Hands-on experience with Splunk, Kibana or similar technologies
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages
• Freedom - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-Verify platform for work authorization verifications.

The US national total pay range for this role is $100,000-$120,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.