Solutions Architect

Ontario Trillium Foundation; Town of Conklin (NY); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Bonus program

401k matching

Health benefits

Relocation assistance

Tuition reimbursement

Paid time off

Job summary

Universal Instruments seeks an experienced technical professional to provide application solution engineering support for customers, sales, product, and engineering teams. You will assess customer needs and adapt internal and third-party products to meet requirements, ensuring timely post-sale support.

Responsibilities include feasibility analyses, ROI calculations, and guiding solution assembly and integration with cross-functional teams. 20% travel may be required.

Qualifications

• Bachelor's Degree in technical discipline and 5+ years of experience in the capital goods industry, preferably in the sale or support of automated assembly or test solutions.
• In lieu of degree; 8+ years’ work experience in role may be considered.
• Knowledge of UIBU subsystems with ability to adapt / change parameters for specific solutions.
• Able to integrate 3rd party solutions into UIBU core platforms to perform needed functionality.

Responsibilities

• Works directly with BD team, Applications, Engineering and Sales on pre/post sales product and process applications, needs discovery, feasibility evaluation, and alternatives.
• With the Business Unit, evaluates the significance of product applications/modifications as they relate to customer expectations and timing as well as Business Unit resource availability.
• Reviews customer's products, processes against the possible UIBU or Delta solution approaches and identifies projected savings based upon use of proposed equipment.
• Prepares production capability and financial ROI analysis to assist the sales force with solution positioning and the customer with capital equipment justification.
• Determines with Engineering if the requested product applications or modifications are feasible. If feasible, drives sales to enter RFQ. If not feasible, respond to sales with alternatives.
• Assists sales, engineering, and product team to develop a quotation, including development time, cost and schedule.
• May guide the solution assembly, configuration and integration.

Skills

UIBU subsystems

3rd-party integrations

Education

Bachelor's Degree in technical discipline

8+ years experience in lieu of degree

Job description

Summary:

Provides application solution engineering support to our customers, sales, product and application teams. Determines customer's existing and evolving technical application needs and applies or adapts internal and 3rd party products to satisfy those needs. Provides support pre/post sale to ensure an accurate understanding and timely resolution of customer expectations and ongoing requirements.

Principal Accountabilities:

• Works directly with BD team, Applications, Engineering and Sales on specific pre/post sales product and process applications, needs discovery, feasibility evaluation, and alternatives.

• With the Business Unit, evaluates the significance of product applications/modifications as they relate to customer expectations and timing as well as Business Unit resource availability.

• Reviews customer's products, processes against the possible UIBU or Delta solution approaches and identifies projected savings based upon use of proposed equipment.

• Prepares production capability and financial ROI analysis to assist the sales force with solution positioning and the customer with capital equipment justification.

• Determines with Engineering if the requested product applications or modifications are feasible. If feasible, drives sales to enter RFQ. If not feasible, respond to sales with alternatives.

• Assists sales, engineering, and product team to develop a quotation, including development time, cost and schedule.

• May guide the solution assembly, configuration and integration.

• Explains requested product applications/modifications quotations to the sales and customer, including justification as appropriate.

• Assists sales with technical presentations, price negotiations, and customer acceptance criteria.

• May assist in providing Solution specific technical training to UIBU field staff.

• May assist in sales training related to solution or process applications.

Minimum Requirements:

• Bachelor's Degree in technical discipline and 5+ years of experience in the capital goods industry, preferably in the sale or support of automated assembly or test solutions.

• In lieu of degree; 8+ years’ work experience in role may be considered.

• Knowledge of UIBU subsystems with ability to adapt / change parameters for specific solutions.

• Able to integrate 3rd party solutions into UIBU core platforms to perform needed functionality.

Responsibility for Quality Procedures or Direct Product Quality

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

Physical Demands:

• Requires the ability to use a computer on a frequent basis.

• Ability to understand and interpret detailed documents and drawings.

• Must be able to communicate clearly with fellow colleagues and in giving presentations.

• Ability to travel to customer sites or technical conferences may occasionally be required (<20%).

Universal Instruments is an EOE/M/F/Vet/Disabled employer

Target Annual Base Salary: $105,000 - $115,000 + Robust Benefits

~ What “U” Can Do For You ~

Rewards Package:

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

Career Development:

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.

Work/Life Balance:

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

Health & Wellbeing:

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

Company Culture:

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.