Field Applications Engineer II - Semiconductor

Universal Instruments Corporation; Phoenix (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Relocation Assistance

Tuition and Certification Reimburse

Mentorship

401k Contribution Matching

Health Savings Options

Job summary

Universal Instruments Corporation in Phoenix, AZ seeks an application engineer to support external customers, sales, and product teams. You will assess customer needs and tailor UIBU solutions, providing pre-sale and post-sale technical assistance to ensure timely, accurate responses.

Travel up to 40-50% domestically and internationally to customer sites and conferences; responsibilities include preparing quotes, analyzing ROI, and collaborating with engineering to deliver feasible applications.

Qualifications

• Associate’s degree in a technical discipline with 2+ years of relevant experience in the capital goods industry.
• Experience in support of printed circuit board assembly equipment or equivalent preferred.

Responsibilities

• Provides application engineering support to customers, sales, and product teams for assigned offerings and manufacturing processes.
• Determines customer needs and applies UIBU products to satisfy them; supports before and after sale and coordinates with product teams for timely resolutions.
• Assists in developing quotations including development time, cost and schedule; supports manufacturing cost and schedule planning.
• Interacts with engineering to ensure feasibility of requests and communicates quotations and justifications to customers.

Skills

Customer interaction

Pre-sale support

Post-sale support

Quotation development

ROI analysis

Customer training

Travel 40-50%

Education

Associate's degree in a technical discipline

Job description

COURTESY NOTE: This role will give first preference to individuals who reside or are willing to reside in the Phoenix, AZ area. Secondary preference given to individuals who reside or are willing to reside close to our Headquarters in the greater Binghamton, NY area, as our HQ is in Conklin, NY.

Summary:

Provides application engineering support to the external customer base, sales organization and the product team for the assigned product offerings and the related manufacturing processes. Determines customer's existing and evolving technical application needs and applies or adapts UIBU products to satisfy those needs. Provides support both before and after the sale, and coordinates all issues with the appropriate product team to ensure an accurate, detailed understanding and timely resolution of customer expectations and ongoing requirements.

Principal Accountabilities:

• Works directly with sales and customers as an engineer on specific pre-sale or post-sale product and process application issues. With the customer, evaluates feasibility and alternatives.
• With the product team, evaluates the significance of requested product applications/modifications as they relate to customer expectations and timing as well as product team resource availability.
• Reviews customer's PCB design and identifies projected savings based upon use of proposed equipment.
• May use PC price/performance software, preparing production capability and financial ROI analysis to assist customers with capital equipment justification.
• Determines with Engineering if the requested product applications or modifications are feasible. If feasible, enters RFQ. If not feasible, responds to customer and salesperson with alternatives.
• Assists engineering or product team to develop a quotation, including development time, cost and schedule.
• Assists in developing manufacturing cost and schedule.
• May assemble and test applications tooling and integrate into base machines.
• Works with product team and sales to establish a quotation.
• Explains requested product applications/modifications quotations to the customer, including justifications.
• Assists sales with technical customer presentations.
• May monitor engineering development, delivery schedule, and advises customer and salesperson of progress.
• Supports field engineering on installations to ensure machines and equipment are installed and function to customer specifications.
• May assist in providing technical training to customers’ employees.
• Identifies need for sales tools and training relative to product or process applications; Assists the product team in developing those tools.
• Assists in the development of new equipment specifications, performance requirements, features and enhancements.
• Whenever possible, presents papers at trade show and technical seminars to enhance Universal's reputation for product and process capability.
• Associate's degree in technical discipline with 2+ years of relevant experience in the capital goods industry.
• Experience in support of printed circuit board assembly equipment or equivalent, is preferred.

Responsibility for Quality Procedures or Direct Product Quality:

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.

Physical Demands:

• Requires the ability to use a computer on a frequent basis.
• Position requires the ability to understand and interpret detailed documents and drawings.
• Must be able to communicate clearly with fellow colleagues and in giving presentations.
• Ability to travel domestically and internationally to customer sites or technical conferences roughly 40%-50% of the time.

Universal Instruments is an EOE/M/F/Vet/Disabled employer

Target Annual Base Salary: $85,000 - $90,000 + Robust Benefits

~ What “U” Can Do For You ~

Rewards Package:

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.

Work/Life Balance:

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (\"EAP\") and Other Supplemental Coverage Options.

Company Culture:

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.