Solutions Architect

Titan; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Titan is seeking a Solutions Architect to own the technical shape of enterprise client engagements, guiding architecture from first conversation to production. You will design how Titan’s AI agents plug into a customer stack and encode policies at scale.

Ideal candidates have 3+ years in a related architectural role, are comfortable with ambiguity, and can work hands-on with scripting and APIs while leveraging AI-native workflows.

Qualifications

• 3+ years in a solutions architecture, solutions engineering, or deployed/field engineering role.
• Demonstrated ownership of technical designs and timelines.
• Comfortable with ambiguity and fast pace; ships and iterates.
• Hands-on technical depth: scripting and API proficiency.
• Fluency with AI tools and designing AI-native workflows.
• Bonus: hands-on infosec experience; experience architecting for enterprise clients.

Responsibilities

• Own the solution architecture end-to-end for client engagements.
• Design and build AI agents on Titan’s platform delivering measurable value.
• Lead technical integrations and migrations across identity, cloud, security, and endpoint tooling.
• Serve as the technical point of contact through architecture reviews and project scoping.
• Partner cross-functionally with Engineering, Sales, and Marketing to turn field learnings into repeatable architectures.

Skills

Solutions architecture

Ownership

Ambiguity tolerance

Scripting

APIs

AI tools

InfoSec experience (bonus)

Tools

APIs

Scripting

Job description

About Titan

Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.

In under a year we’ve raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We’ve automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.

Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

About the Role

As a Solutions Architect, you own the technical shape of client engagements, operating at the intersection of IT operations and the Titan AI platform. You lead the architecture from first conversation to production: learning each environment, mapping systems and integrations, designing how Titan’s agents plug into a customer’s stack, and encoding their policies into a solution that scales. You are the technical authority customers trust and the bridge between what the field needs and what the platform can do.

This role is focused on serving our enterprise clients.

What You’ll Do

• Own the solution architecture end to end: translate each customer’s environment, workflows, and goals into a concrete design for deploying Titan’s AI agents.

• Design and build AI agents: architect and stand up agents on Titan’s platform that drive real, measurable value across the service desk, identity, cloud, security, and endpoint operations.

• Lead technical integrations and migrations: design integration and migration plans across identity, cloud, and security/endpoint tooling that minimize disruption and ensure seamless adoption.

• Be the technical point of contact: guide customers through architecture reviews, scoping, and strategic projects, and earn their trust in the room.

• Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into reusable reference architectures, repeatable processes, and a sharper go-to-market.

Who You Are

• 3+ years in a solutions architecture, solutions engineering, or deployed/field engineering role.

• A natural owner. You drive the technical design and the timeline without being told to, and customers trust your judgment.

• Comfortable with ambiguity and speed. You’d rather ship and iterate than wait for a perfect spec.

• Technical depth to work hands-on: proficient with scripting and APIs, with the aptitude to learn identity, cloud, and security/endpoint tooling.

• Fluent alongside AI tools, and able to design AI-native workflows, integrations, and reference architectures.

• Bonus: hands-on experience in the infosec sector.

• Bonus: experience architecting solutions for enterprise customers.