Solutions Architect

Merge Labs; New York (NY); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Unlimited PTO

10 company holidays

Health, vision, and dental insurance

401K Plan

Home office stipend $200

Free dinner when working past 7pm

Job summary

Merge is seeking a Solutions Architect to lead technical engagements with customers during integration of its platform. You will act as the primary technical contact for customers and partners, ensuring a smooth developer experience while coordinating with engineering and platform teams to surface product improvements based on customer insights.

You will onboard new customers through technical demonstrations and training, and help scale a growing solutions architecture team as Merge expands its

Qualifications

• 4+ years in solutions architecture, solutions engineering, sales engineering, or software engineering.
• Computer science background or other technical/quantitative orientation.
• Strong verbal and written communication skills.
• Strong work ethic, goal-oriented, and great attention to detail.
• Prior startup experience is a plus.

Responsibilities

• Lead as the key technical contact for customers and partners as they integrate Merge products.
• Take ownership of technical customer relationships and ensure a seamless developer experience.
• Work with engineering and platform teams to highlight product improvements from customer insights.
• Onboard new customers by providing technical demonstrations and training.
• Create the foundation for a successful and rapidly growing solutions architecture team.

Skills

Solutions architecture

Customer engagement

Technical leadership

Communication (verbal & written)

Education

Computer science background

Job description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

Solutions Architecture at Merge

As a Solutions Architect, you will be responsible for all technical activities with current customers while they integrate with Merge, including leading implementation projects, problem-solving and leading workshops. You’ll work closely with engineering and platform teams to prioritize customer feature requests, squash bugs, and help strategize on our product roadmap. Projects you’ll work on as a Solutions Architect will be high value and high impact, with increased levels of internal and external visibility.

Responsibilities:

• Lead as the key technical contact for customers and partners as they integrate Merge products
• Take ownership of technical customer relationships and ensure a seamless developer experience
• Work with engineering and platform teams to highlight any product improvements based on customer insights
• Onboard new customers by providing technical demonstrations and training
• Create the foundation for a successful and rapidly growing solutions architecture team!

Experience:

• 4+ years in solutions architecture, solutions engineering, sales engineering, or software engineering
• Computer science background or other technical/quantitative orientation
• Strong verbal and written communication skills
• Strong work ethic, goal-oriented, and great attention to detail
• Prior startup experience is a plus

Benefits

• Unlimited PTO + 10 company holidays
• The cash compensation range for this role is $130,000 - $155,000
• Quality health, vision, and dental insurance
• 401K Plan
• $200 one-time home office stipend
• Free dinner when working past 7pm