Solutions Architect

Merge; New York (NY); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Unlimited PTO

Quality health, vision, and dental insurance

401K Plan

$200 home office stipend

Free dinner when working past 7pm

Job summary

Merge, based in New York, is seeking a Solutions Architect to lead technical activities with customers integrating their products. Key responsibilities include owning customer relationships, onboarding, and collaborating with engineering teams on product improvements.

Applicants should have over 4 years in related fields, a strong computer science background, and excellent communication skills. Benefits include unlimited PTO, comprehensive health insurance, and a cash compensation range of $140,000 - $165,000.

Qualifications

• 4+ years in solutions architecture, solutions engineering, sales engineering, or software engineering.
• Strong verbal and written communication skills.
• Prior startup experience is a plus.

Responsibilities

• Lead as the key technical contact for customers and partners during integrations.
• Work with engineering teams to highlight product improvements.
• Onboard new customers with technical demonstrations and training.

Skills

Technical communication

Problem-solving

Project management

Customer engagement

Attention to detail

Education

Computer science degree or related field

Job description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

Solutions Architecture at Merge

As a Solutions Architect, you will be responsible for all technical activities with current customers while they integrate with Merge, including leading implementation projects, problem‑solving and leading workshops. You’ll work closely with engineering and platform teams to prioritize customer feature requests, squash bugs, and help strategize on our product roadmap. Projects you’ll work on as a Solutions Architect will be high value and high impact, with increased levels of internal and external visibility.

Responsibilities

• Lead as the key technical contact for customers and partners as they integrate Merge products
• Take ownership of technical customer relationships and ensure a seamless developer experience
• Work with engineering and platform teams to highlight any product improvements based on customer insights
• Onboard new customers by providing technical demonstrations and training
• Create the foundation for a successful and rapidly growing solutions architecture team!

Experience

• 4+ years in solutions architecture, solutions engineering, sales engineering, or software engineering
• Computer science background or other technical/quantitative orientation
• Strong verbal and written communication skills
• Strong work ethic, goal‑oriented, and great attention to detail
• Prior startup experience is a plus

Benefits

• Unlimited PTO + 10 company holidays
• The cash compensation range for this role is $140,000 - $165,000
• Quality health, vision, and dental insurance
• 401K Plan
• $200 one‑time home office stipend
• Free dinner when working past 7pm