Solutions Architect

Brooksource; Grand Rapids (MI); On-site; USD 150,000 - 185,000; Full time

Job summary

Brooksource is seeking a Senior Solutions Architect for a leading Midwest retailer to shape the technology strategy behind Loyalty & Customer Engagement initiatives, including rewards, personalization, promotions, customer identity, and data platforms.

You will translate complex business needs into modern, scalable technical solutions and provide architectural leadership from strategy through implementation, collaborating with Product, Engineering, Data & Analytics, and business leaders across

Qualifications

• 5–10+ years of experience in solution architecture, software architecture, or senior technical roles.
• Translate business requirements into architecture, technical strategy, and actionable designs.
• Experience with modern integration and cloud architecture patterns.
• Background in retail, eCommerce, loyalty, customer engagement, or marketing technology preferred.
• Strong communication skills and the ability to influence across technical and business teams.

Responsibilities

• Shape technology strategy and architecture for loyalty and customer engagement.
• Define scalable solutions across rewards, personalization, promotions, customer identity, data, and Voice of Customer.
• Partner with Product, Engineering, Data & Analytics, Enterprise Architecture, and business leaders to translate needs into architectural designs.
• Provide architectural leadership from strategy through implementation.
• Lead integration and cloud architecture efforts and API/event-driven patterns.

Skills

Solution Architecture

Cloud Architecture

Retail / Ecommerce

Communication

Technical Leadership

Architecture Patterns

Stakeholder Influence

Tools

Medallia

Job description

Senior Solutions Architect – Loyalty & Customer Engagement

Our client, a leading Midwest retailer, is seeking a Senior Solutions Architect to shape the technology strategy and architecture behind next-generation Loyalty & Customer Engagement experiences. This role will help define scalable solutions across rewards, personalization, promotions, customer identity, customer data, and Voice of Customer capabilities.

Working closely with Product, Engineering, Data & Analytics, Enterprise Architecture, and business leaders, you’ll translate complex business needs into modern, scalable technical solutions and provide architectural leadership from strategy through implementation.

Key Areas of Focus

• Loyalty, rewards, promotions, and personalized offers
• Customer identity, profiles, and engagement platforms
• Voice of Customer and feedback ecosystems, including Medallia
• Customer data, analytics, AI/ML, and personalization
• APIs, event-driven architecture, messaging, and modern data platforms
• High-volume digital and customer-facing applications

What We’re Looking For

• 5–10+ years of experience in solution architecture, software architecture, or senior technical roles
• Ability to translate business requirements into architecture, technical strategy, and actionable designs
• Experience with modern integration and cloud architecture patterns
• Background in retail, eCommerce, loyalty, customer engagement, or marketing technology preferred
• Strong communication skills and the ability to influence across technical and business teams

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.