Solutions Analyst

SimpliGov LLC; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Solutions Analyst to drive digital transformation in government agencies. This role involves working closely with clients to gather requirements, design automated workflows, and mentor teams through their digital journeys. With a focus on customer satisfaction and innovative solutions, you will play a key role in enhancing government services. Enjoy the flexibility of a primarily remote position while collaborating with a dynamic team. This is a unique opportunity to make a significant impact in the public sector while enjoying a competitive salary and comprehensive benefits.

Benefits

Medical, Dental, and Vision Insurance

Technology Expense Reimbursements

Health Club Membership

401K with Company Matching

Freedom Paid Time Off Policy

Commissions and Bonus Accelerators

Competitive Base on OTE Earnings Packages

Qualifications

• 2+ years in customer-facing SaaS roles with hands-on experience.
• Strong understanding of enterprise IT landscape and digital transformation.

Responsibilities

• Assist customers in their digital transformation journeys by configuring automated workflows.
• Guide project teams on best practices and mentor staff.

Skills

SaaS Application Experience

REST APIs

SQL

Problem Solving

Communication Skills

Tools

PowerBI

Microsoft Azure

JIRA

Microsoft Office Suite

PowerShell

Python

Job description

SimpliGov is a cloud-based, government modernization platform that empowers state and local organizations to rapidly improve constituent and employee experience through online forms and workflow automation. We are a no code solution that integrates with existing backend systems, enabling lightening-fast implementations that deliver modern and efficient government services.

SimpliGov is on the GovTech 100 list of most influential technology companies to address US government.

The role...

As a SimpliGov Solutions Analyst you will work directly with our customers to assist their digital transformation journeys. You’ll quickly get trained and certified to become a SimpliGov guru - helping customers efficiently collect business requirements before designing and configuring automated workflows for release. You’ll also have the opportunity to guide their project teams on best practices, teach them how to design and configure their own workflows, and mentor their staff as you help them take the first steps in digital transformation. Lastly, in some cases, you’ll get to be more technical, working with customer IT teams on their project needs around security, integrations, and reporting.

Solutions Analyst is an important member of our delivery team, working alongside other Solutions Consultants, Trainers, Project and Customer Success Managers to ensure the needs of our customers are exceeded. It’s a busy role, working on multiple customers and projects at a time with varying project lengths, business cases, and complexity.

You don’t need to be a software engineer to be successful in this role, but you will have a good understanding of SaaS, enterprise IT landscape, REST APIs, and SQL. You’ll also need to be creative, with the ability to understand and dissect existing manual business processes and transform them into automated workflows.

This is an exciting time to join SimpliGov and the role offers a high degree of responsibility, autonomy and variability.

We are looking for someone based in Florida, near the Miami area. While the job is primarily remote, travel may be required.

Our wish list…

• 2+ years hands-on SaaS application experience, with preference for candidates that have worked in customer-facing, software implementation roles.
• Experience with web design, cascading style sheets (CSS), and usability best practices.
• Experience with PowerBI, Microsoft Azure, Relational and NoSQL databases, SQL querying.
• Experience with scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite.
• Experience in a customer facing role.
• Strong work ethic; exhibits a "sense of urgency" relative to resolving critical issues and time-sensitive deliverables
• Strong written and verbal communication skills; listening and organizational skills
• A problem-solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and Delivery team members to deliver high quality projects.

Why join SimpliGov?

SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform and is enjoying significant success across a growing national list of public sector customers. We are privately owned, utilize the latest technology, and bring integrity and humility to our mission of enabling modern and efficient government services. In addition to a great salary, we also offer:

• Commissions, bonus accelerators and reasonable targets
• Competitive base on OTE earnings packages
• Medical, dental and vision insurance.
• Technology expense reimbursements.
• Health Club Membership.
• 401K with company matching.
• Freedom Paid Time off Policy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

The US base salary range for this full-time position is $80,000-$100,000 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.