Solutions Advisor

Solventum in; Maplewood (MN); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Solutions Advisor to enhance client relationships and improve operational efficiency in healthcare solutions. This role offers the chance to work with diverse teams and make a significant impact on customer satisfaction. As a remote position with occasional travel, you'll leverage your expertise in health information and software development to advocate for clients and ensure the successful adoption of solutions. If you're passionate about improving healthcare through technology and collaboration, this opportunity is perfect for you.

Qualifications

• Bachelor's Degree or higher with 8 years of health information experience.
• Familiarity with healthcare claims processing and clinical classification.

Responsibilities

• Enhance relationships with key customers to improve client experience.
• Advocate for customers and collaborate with various teams to address concerns.

Skills

Health Information Experience

Analytical Skills

Problem-Solving Skills

Communication Skills

Collaboration Tools

Education

Bachelor's Degree in Computer Science

High School Diploma/GED

Tools

Healthcare Claims Processing Software

EMR Workflows

Job description

Solutions Advisor (Finance)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

GAMN Solutions Advisor (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a Solutions Advisor for the Grouper Applications and Medical Necessity (GAMN) business, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Enhancing relationships with key customers and strategic partners to improve the client experience, increase perception of our product solutions' value, and maintain and improve customer retention.
• Identifying opportunities to improve communication and operational efficiency to boost customer satisfaction.

Execution

• Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization within the Grouper Applications and Medical Necessity portfolio. Serve as a subject matter expert (SME) for product functionality and solutions methodology/content.
• Own the client relationship, coordinate interactions, and focus on client needs throughout the organization.

Strategy

• Understand the client's strategic goals. Conduct workflow and configuration reviews with clients implementing Solventum HIS best practices.

Client Care and Advocacy

• Advocate for customers, log issues, escalate as needed, and collaborate with Customer Care, Development, Marketing, and Sales teams to address concerns.
• Track and improve client satisfaction through KPIs and improvement plans.

Stay Relevant

• Keep up-to-date with industry and product changes. Participate in corporate initiatives, adhere to standards and policies, and act in line with Solventum HIS values and ethics.

Your Skills and Expertise

To succeed in this role, candidates should have:

• A Bachelor's Degree or higher in Computer Science, Business, or related field with 8 years of health information experience, or a High School Diploma/GED with at least 12 years of relevant experience.
• Familiarity with healthcare claims processing software and clinical classification methodologies.

Additional helpful qualifications include:

• Knowledge of Software Development Lifecycle (SDLC)
• Experience with EMR workflows and Medicare/Medicaid/Value-Based Care methodologies
• Strong analytical, problem-solving, and communication skills
• Experience with collaboration tools and remote teamwork

The role is remote, with travel up to 10%, and may include relocation assistance. Applicants must be authorized to work without sponsorship. The position offers a competitive salary range and benefits, details of which are provided in the original description. Solventum emphasizes integrity, professionalism, and security in its recruitment process, and strictly prohibits fraudulent communications. All email communications from Solventum will originate from @solventum.com. Please ensure your education and work history are included in your application, either via resume upload or entry into the application fields.