Solutions Analyst

DP World; Itasca (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

DP World is seeking a Solutions Analyst to bridge business needs and technology, designing scalable solutions and supporting implementations across global deployments. The role requires coordinating with stakeholders and cross‑functional teams to deliver IT projects within a logistics environment.

The ideal candidate has a strong background in warehouse management and supply chain technology, with excellent communication skills and willingness to travel internationally as needed.

Qualifications

• 5+ years IT experience in logistics or supply chain environments.
• Experience delivering complex warehouse management solutions.
• Strong communication and documentation abilities.

Responsibilities

• Define IT solution architecture and align with customer requirements.
• Produce functional specifications to support new projects and change requests.
• Collaborate with customers, IT teams, and engineering to design solutions.
• Conduct gap analyses, impact assessments, and document functional needs.
• Design practical, cost‑effective solutions considering geography, budget, and constraints.
• Prepare sign-offs and maintain stakeholder communications throughout projects.
• Support testing phases: QA, SIT, UAT and deploys during warranty.
• Travel internationally to support deployments as required.

Skills

Business Analysis

Requirements gathering

Stakeholder communication

Solution design

Problem solving

Education

Bachelor’s degree in Computer Science or related field

Tools

WMS (Warehouse Management System)

Job description

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

We are seeking a highly motivated Solutions Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to analyze business requirements, design scalable solutions, and support the successful implementation of technology initiatives that improve operational efficiency and customer satisfaction.

As a Solutions Analyst, you will play a key role in identifying business challenges, translating requirements into functional specifications, and collaborating with cross-functional teams to deliver innovative solutions.

About The Role

• Responsibility for the IT solution architecture and design incorporating the engineering solution, operational and customer specific requirements.
• Responsible for producing the Functional Specifications to support the delivery of new business projects, business Change Requests and customer change requests.
• Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams, Facilitation of solution design workshops.
• Business Analysis, gap review, impact assessment and documentation of Functional Requirements.
• Design of practical, efficient, cost effective solutions providing options with benefits, risks, recommendations included. Solutions will need to be designed taking into consideration of geography, time, budget, resource, customer constraints, volumes, skills, available technologies
• Completion of Functional Specifications to meet solution design and customer requirements with appropriate sign-offs.
• Communication and liaison with all key stakeholders.
• Subject matter expert and point of contact for overall solution throughout the project life-cycle.
• Support/Assist project test phases – QA, System Integration Testing, User Acceptance Testing.
• Facilitate and support onsite deployments through warranty periods. Liaison/point of contact between operations and software development team.
• Management, diagnosis and prioritization of issue logging in conjunction with IT Project Manager.
• Integration Analysis to support the Integration of DP World Application with Customer systems.
• Support of solution deployments from concept through live/warranty phase. Review and approval of delivered software prior to promotion into production environments
• Responsible for supporting delivery of projects through to closure of warranty phase.
• Candidates must be available to travel internationally to support customer deployments as and when required.

Eligibility Requirement

Candidates must be authorized to work in the United States without current or future visa sponsorship.

Degree: Bachelor’s degree in Computer Science a related field or relevant industry experience (5+ years IT related role within Logistics/Supply Chain).

Experience: Proven Track record of 5+ years in delivery of complex Warehouse Management, Supply Chain and Logistics solutions within a 3PL or commercial WMS environment.

Personal skills: Excellent written and verbal communication. Ability to apply creativity and critical thinking to problem solving solutions.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW