Global Logistics Solutions Analyst

DP World; Grosse Pointe (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DP World Contract Logistics seeks a Solutions Analyst to bridge business needs and technology, analyze requirements, design scalable solutions, and support implementation to improve operational efficiency and customer satisfaction.

The role produces Functional Specifications, collaborates with customers and IT, engineering, and operations, and supports testing and deployments through warranty periods. Travel 15-20% may be required.

Qualifications

• Ability to translate business requirements into functional specifications.
• Experience with ITIL, COBIT, ISO, TS standards is a plus.
• Familiarity with SDLC and design workshops.
• Background in ERP/WMS implementations and integrations.

Responsibilities

• Analyze business needs and translate them into scalable IT solutions.
• Produce Functional Specifications and support delivery of projects.
• Collaborate with Customers, IT teams, Engineering, and Operations during workshops.
• Support QA, System Integration Testing, and User Acceptance Testing.
• Assist with on-site deployments and warranty period activities.
• Travel internationally to support deployments as required.

Skills

Analytical thinking

Stakeholder engagement

Customer service orientation

Complex problem solving

Travel readiness

Education

Community college diploma

University degree preferred

Tools

ERP/WMS software

Oracle

SQL Server

SQL*Plus

PL/SQL

MS Access

Job description

DP World Contract Logistics seeks a Solutions Analyst to bridge business needs and technology, analyze requirements, design scalable solutions, and support implementation to improve operational efficiency and customer satisfaction.

The role produces Functional Specifications, collaborates with customers and IT, engineering, and operations, and supports testing and deployments through warranty periods. Travel 15-20% may be required.