Solutions Advisor, North America - IWMS & Smart Buildings

Planon; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work-life balance

Hybrid work model

Training opportunities

Challenging projects

Benefits package

Job summary

Planon is seeking a Solutions Advisor to work with enterprise customers, understanding their real estate and facility operations needs and delivering Planon technology solutions. You’ll partner closely with the sales team to support both new opportunities and existing customers across North America, gaining ownership and visibility in a growing, dynamic environment.

You’ll operate across multiple industries and solution areas, including data centers and field services, with exposure to IWMS and

Qualifications

• 2–5+ years in Presales, Sales Engineering, Enterprise Customer Success or Solutions Consulting.
• Experience leading discovery sessions and tailored demonstrations for complex, multi-stakeholder enterprise environments.
• Hands-on experience with enterprise SaaS or complex B2B software, within IWMS, facilities, real estate, or asset-centric domains.
• Experience leading or supporting Proofs of Concept or pilots, including scenarios with operational complexity such as data centers or field services.
• Strong communication skills with the ability to engage business, technical, and executive stakeholders.
• Growth mindset with exposure to smart building technologies, integrations, or data-driven environments.

Responsibilities

• Present Planon solutions across IWMS, Facilities, Real Estate, GIS, BIM, IoT, and related domains to business, technical, and executive stakeholders.
• Lead discovery sessions to identify functional and technical challenges and shape solution approaches aligned to customer processes.
• Understand how customers use existing Planon solutions, drive adoption of core workflows, and remove barriers to value realization.
• Deliver tailored on-site and virtual demonstrations focused on real-world customer use cases.
• Lead and support Proofs of Concept and pilot initiatives, including expansion, new business, data center, and field service scenarios.
• Capture and communicate product gaps and customer feedback to Product and Implementation teams to support continuous improvement.
• Partner closely with Account Managers and Marketing, support RFIs/RFPs, represent Planon in customer engagements and industry events, and travel across North America.

Skills

Presales

Sales Engineering

Enterprise Customer Success

Solutions Consulting

Discovery sessions

Executive engagement

Demos

Tools

IWMS

Enterprise SaaS

B2B software

Job description

Planon is seeking a Solutions Advisor to work with enterprise customers, understanding their real estate and facility operations needs and delivering Planon technology solutions. You’ll partner closely with the sales team to support both new opportunities and existing customers across North America, gaining ownership and visibility in a growing, dynamic environment.

You’ll operate across multiple industries and solution areas, including data centers and field services, with exposure to IWMS and