Solution Manager: Process Optimization & BI Lead

Cygnus Professionals; Redmond (WA); On-site; Full time

Job summary

A technology consulting firm is seeking a professional to enhance production stability processes across Surface and Xbox returns channels. The role involves defining and refining process mappings between teams and leading weekly reviews with client leaders. A strong emphasis is placed on communication, critical thinking, and the ability to drive resolutions. Experience with Power BI and tools like Visual Studio TFS and SQL is preferred. The position promises impactful collaboration in a dynamic environment.

Qualifications

• Proven strong written and oral communication skills.
• Experience with process mapping and defining deliverables.
• Ability to drive thought leadership and resolve client needs.

Responsibilities

• Expand production stability processes across Surface and Xbox returns channels.
• Define and refine process mappings between organizations and systems.
• Lead weekly reviews with Director level clients.

Skills

Strong written and oral communication skills

Process-focused mindset

Critical thinking

Time management

Tools

Visual Studio TFS

SQL

Power BI

Job description

A technology consulting firm is seeking a professional to enhance production stability processes across Surface and Xbox returns channels. The role involves defining and refining process mappings between teams and leading weekly reviews with client leaders. A strong emphasis is placed on communication, critical thinking, and the ability to drive resolutions. Experience with Power BI and tools like Visual Studio TFS and SQL is preferred. The position promises impactful collaboration in a dynamic environment.