Solution Manager

Cygnus Professionals; Redmond (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking a professional to enhance production stability processes across Surface and Xbox returns channels. The role involves defining and refining process mappings between teams and leading weekly reviews with client leaders. A strong emphasis is placed on communication, critical thinking, and the ability to drive resolutions. Experience with Power BI and tools like Visual Studio TFS and SQL is preferred. The position promises impactful collaboration in a dynamic environment.

Qualifications

• Proven strong written and oral communication skills.
• Experience with process mapping and defining deliverables.
• Ability to drive thought leadership and resolve client needs.

Responsibilities

• Expand production stability processes across Surface and Xbox returns channels.
• Define and refine process mappings between organizations and systems.
• Lead weekly reviews with Director level clients.
• Provide insight into BI and reporting capabilities using Power BI.

Skills

Strong written and oral communication skills

Process-focused mindset

Critical thinking

Time management

Tools

Visual Studio TFS

SQL

Power BI

Job description

Expand production stability process created by client team member to grow into existing Surface and Xbox returns channels (Retail, Brick and Mortar, etc.). Responsibilities include defining and refining process mappings between organizations and systems. Once process are mapped follow up deliverables include highlighting key pain points and driving thought leadership into resolving client needs. Includes insight into BI and reporting capabilities utilizing Power BI. Role includes leading weekly reviews with Director level clients.

Primary Skills / Must Have

• Strong written and oral communication skills with a process-focused mindset and a soft touch.

Secondary Skills / Nice to Have

• Visual Studio TFS, SQL, Critical thinking and time management

Additional Information

All your information will be kept confidential according to EEO guidelines.