Solution Implementation Specialist

Janus Health; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading company revolutionizing healthcare with AI-driven solutions. As part of the Implementation team, you'll enhance customer satisfaction by guiding them through product deployments and ensuring successful adoption. Your expertise will help optimize healthcare operations and improve patient care across the U.S. Enjoy a collaborative, remote-first work environment with opportunities for professional growth and a comprehensive benefits package.

Benefits

100% medical premiums for employees

75% premiums for dental and vision insurance

Unlimited PTO

Monthly remote work allowance

Parental leave

Qualifications

• 2+ years in a healthcare operations, implementation, or support role.
• Hands-on experience with prior authorization, insurance verification, or hospital admissions workflows.

Responsibilities

• Collaborate with customers to support tailored product deployments.
• Train end users and provide support during and after go-live.

Skills

Communication

Organizational Skills

Attention to Detail

Education

Bachelor’s degree in Healthcare Administration

Tools

Excel

SQL

Tableau

Job description

We’re a team of passionate, engaged experts committed to forever changing the healthcare industry for the better. We believe in a world where healthcare functions efficiently. If you’re ready to build a rewarding career in tech, where your contributions will have a tangible impact on the lives of both health system employees and patients, we’d love for you to join our team!

About Janus Health

At Janus Health, we are revolutionizing the healthcare industry by developing cutting-edge machine learning solutions that streamline revenue cycle management. Our team is passionate about transforming healthcare operations to enhance efficiency and patient care.

Role Overview

We’re a team of passionate, engaged experts committed to forever changing the healthcare industry for the better. We believe in a world where healthcare functions efficiently. If you’re ready to build a rewarding career in tech, where your contributions will have a tangible impact on the lives of both health system employees and patients, we’d love for you to join our team!

Our Implementation team is committed to creating lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Implementation team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success.

Key Responsibilities

• Collaborate with customers to understand their business objectives and support tailored product deployments

• Assist in delivering Janus Health solutions through the design, build, testing, training, and go-live phases

• Support workflows related to prior authorization, insurance verification, and hospital admissions

• Train end users and provide support during and after go-live, especially within Epic environments

• Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos.

• Oversee and participate in testing/QA activities for Janus products.

• Identify and escalate risks related to timeline, scope, or adoption

• Use tools such as Excel, Tableau, or SQL to monitor and analyze customer data

• Collaborate with internal teams to support solution enhancements and ensure a positive customer experience

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field, or equivalent work experience

• 2+ years in a healthcare operations, implementation, or support role

• Hands-on experience with prior authorization, insurance verification, or hospital admissions workflows

• Experience working in or supporting Epic, particularly modules related to patient access or revenue cycle

• Proficient in Excel; working knowledge of SQL or Tableau is a plus

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Familiarity with healthcare payer requirements and revenue cycle processes

Why Join Janus Health?

At Janus Health, you’ll join a fast-growing, mission-driven company that is using advanced AI to transform how healthcare providers manage the revenue cycle. We offer:

• A collaborative, remote-first work environment

• Opportunities for professional growth and development

• The chance to be part of a solution that improves patient and provider experiences across the U.S.

We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be why you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.

Care for the Whole Person

At Janus Health, our commitment is to provide each employee with what they need to be successful. Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole. Here are a few things we offer:

• We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well.
• We contribute 75% of premiums for dental and vision insurance for employee-only plans.
• We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
• We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities.
• We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
• We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
• We offer parental leave because bonding with your newest addition is so important!
• We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
• We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures. You are welcome to join!

We have a benefits summary for you to review and will send more comprehensive information with your offer letter. If you want to review it sooner, just let us know!

Equal Opportunity Statement

Janus Health is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Janus Health provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus’ policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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