Solution Implementation Specialist

Janus Health; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

Janus Health is seeking a passionate Implementation Specialist to transform healthcare operations through advanced machine learning solutions. In this role, you'll collaborate with clients to ensure successful platform launches and optimize their use of our products, all while working in a supportive, remote-first environment. Join us to make a tangible impact on healthcare efficiency and patient care.

Benefits

Coverage of medical, dental, and vision premiums

Unlimited PTO with a minimum recommended time off

401k plan with various options

Opportunities for professional growth and development

Qualifications

• 2+ years in a healthcare operations, implementation, or support role.
• Hands-on experience with workflows related to prior authorization, insurance verification, or hospital admissions.
• Experience working with Epic, particularly modules related to patient access or revenue cycle.

Responsibilities

• Collaborate with customers to understand their business objectives and support tailored product deployments.
• Assist in delivering Janus Health solutions through design, build, testing, training, and go-live phases.
• Train end users and provide support during and after go-live, especially within Epic environments.

Skills

Communication

Organizational Skills

Attention to Detail

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Tools

Excel

SQL

Tableau

Job description

We're a team of passionate, engaged experts committed to forever changing the healthcare industry for the better. We believe in a world where healthcare functions efficiently. If you're ready to build a rewarding career in tech, where your contributions will have a tangible impact on the lives of both health system employees and patients, we'd love for you to join our team!

About Janus Health

At Janus Health, we are revolutionizing the healthcare industry by developing cutting-edge machine learning solutions that streamline revenue cycle management. Our team is passionate about transforming healthcare operations to enhance efficiency and patient care.

Role Overview

Our Implementation team is committed to creating lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. The team works closely with customers to understand their business needs and structure deployments to maximize ROI. They serve as the voice of the customer internally, partnering with stakeholders to ensure success.

Key Responsibilities

1. Collaborate with customers to understand their business objectives and support tailored product deployments.
2. Assist in delivering Janus Health solutions through design, build, testing, training, and go-live phases.
3. Support workflows related to prior authorization, insurance verification, and hospital admissions.
4. Train end users and provide support during and after go-live, especially within Epic environments.
5. Prepare materials for customer meetings and presentations, demonstrate results and opportunities, and track next steps.
6. Oversee and participate in testing/QA activities for Janus products.
7. Identify and escalate risks related to timeline, scope, or adoption.
8. Use tools such as Excel, Tableau, or SQL to monitor and analyze customer data.
9. Collaborate with internal teams to support solution enhancements and ensure a positive customer experience.

Qualifications

1. Bachelor's degree in Healthcare Administration, Business, or related field, or equivalent work experience.
2. 2+ years in a healthcare operations, implementation, or support role.
3. Hands-on experience with workflows related to prior authorization, insurance verification, or hospital admissions.
4. Experience working with Epic, particularly modules related to patient access or revenue cycle.
5. Proficient in Excel; working knowledge of SQL or Tableau is a plus.
6. Excellent verbal and written communication skills.
7. Strong organizational skills and attention to detail.
8. Familiarity with healthcare payer requirements and revenue cycle processes.

Why Join Janus Health?

At Janus Health, you'll join a fast-growing, mission-driven company that is using advanced AI to transform healthcare revenue cycle management. We offer:

• A collaborative, remote-first work environment.
• Opportunities for professional growth and development.
• The chance to improve patient and provider experiences across the U.S.

We encourage candidates to apply even if they don't meet 100% of the qualifications, as many skills can be demonstrated on the job.

Care for the Whole Person

Our benefits are designed to support your success and well-being, including:

• Coverage of medical, dental, and vision premiums.
• Employee assistance programs.
• 401k plan with various options.
• Unlimited PTO with a minimum recommended time off.
• Remote work allowances.
• Parental leave.
• Support for ongoing training and professional development.
• Committees promoting diversity, inclusion, and employee happiness.

We will provide a detailed benefits summary and additional info upon offer.

Equal Opportunity & E-Verify

Janus Health is an equal opportunity employer, welcoming applicants from diverse backgrounds. We participate in E-Verify to confirm employment eligibility and provide accommodations for disabilities as required by law.