Solution Engineer (ServiceNow/Armis) - Texas

Templar Shield; Town of Texas (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Templar Shield is seeking a client-facing Solution Engineer to deploy, configure, and optimize Armis and ServiceNow solutions for enterprise clients. You will integrate Armis data with ServiceNow capabilities, including USEM and Otto, and support asset discovery, policy configuration, dashboards, and workflows.

You will work with security, IT, OT, and risk teams to align asset intelligence with remediation and security operations, while contributing to demonstrations, estimates, and ongoing

Qualifications

• Client-facing delivery experience in security solutions.
• Strong knowledge of asset intelligence and cybersecurity operations.
• Ability to communicate with business and technical stakeholders.

Responsibilities

• Plan, install, configure, validate, and support Armis deployments.
• Assist with site surveys, collector placement, connectivity validation, and network troubleshooting.
• Configure Armis assets, dashboards, reports, policies, and workflows.
• Map Armis data to ServiceNow data models and CMDB classes.
• Configure ServiceNow workflows, forms, dashboards, and alerts for Armis use cases.
• Develop scripts and extensions when out-of-the-box options do not meet requirements.
• Follow development standards to ensure scalable and upgradeable solutions.

Skills

Armis deployments

ServiceNow integrations

Asset discovery

Network troubleshooting

Workflow automation

Tools

ServiceNow

Armis

Flow Designer

Integration Hub

APIs

Job description

The ServiceNow and Armis Solution Engineer supports the deployment, configuration, integration, testing, and optimization of Armis and ServiceNow security solutions for enterprise clients. The engineer assists with Armis platform deployments, asset discovery, collector placement, policy and dashboard configuration, ServiceNow integrations, workflow automation, reporting, documentation, troubleshooting, and client training.

The Solution Engineer works directly with client security, infrastructure, operational technology, risk, and ServiceNow teams to connect Armis asset intelligence with ServiceNow capabilities, including USEM and ServiceNow Otto. These solutions improve asset visibility, exposure management, vulnerability prioritization, security operations, and remediation workflows.

This is a client-facing delivery role that requires developing ServiceNow and Armis technical expertise, practical knowledge of asset intelligence and cybersecurity operations, and the ability to communicate effectively with business and technical stakeholders. The Solution Engineer may also support solution demonstrations, estimates, proposals, and other activities that contribute to the continued growth of Templar Shield's ServiceNow and Armis practice.

Requirements

Primary Responsibilities:

• Support the planning, installation, configuration, validation, and ongoing support of Armis deployments.
  
• Assist with site surveys, deployment documentation, collector placement, connectivity validation, and network troubleshooting.
  
• Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows.
  
• Validate asset discovery, classification, enrichment, and coverage across information technology, operational technology, Internet of Things, Internet of Medical Things, cloud, and other connected environments.
  
• Tune Armis configurations to improve asset context, reduce unnecessary alerts, and support defined security and operational outcomes.
  
• Troubleshoot issues involving collectors, network connectivity, data collection, asset visibility, classifications, policies, dashboards, and platform integrations.
  

ServiceNow Integration and Automation

• Configure integrations between Armis, ServiceNow, and other third-party security and enterprise platforms.
  
• Map Armis asset intelligence to appropriate ServiceNow data models, configuration item classes, ownership models, reconciliation processes, and security workflows.
  
• Support the implementation and configuration of ServiceNow capabilities, including USEM and ServiceNow Otto, that use Armis data to improve asset visibility, exposure management, vulnerability prioritization, and remediation.
  
• Support Armis-related integrations and use cases across ServiceNow CMDB, ITSM, ITOM, Security Operations, Vulnerability Response, Security Incident Response, and Integrated Risk Management.
  
• Configure ServiceNow workflows, forms, dashboards, reports, notifications, business rules, scripts, and automation for Armis-related use cases.
  
• Enhance automation and orchestration using ServiceNow Flow Designer, Integration Hub, APIs, and other platform capabilities.
  
• Support data normalization, identification, reconciliation, enrichment, and quality-validation activities.
  
• Develop scripts and controlled platform extensions when requirements cannot be met through out-of-the-box configuration.
  
• Follow Templar Shield and ServiceNow development standards to ensure solutions remain scalable, maintainable, supportable, and upgradeable.
  

Testing Documentation and Delivery

• Participate in client discovery sessions, requirements workshops, design discussions, and technical reviews.
  
• Translate approved requirements into implementation tasks, configuration activities, test cases, and supporting documentation.
  
• Develop and execute unit, system, integration, regression, and deployment-validation testing.
  
• Document test plans, test results, defects, remediation activities, deployment procedures, and solution acceptance criteria.
  
• Support user acceptance testing, production deployments, stabilization activities, and post-production support.
  
• Produce and maintain deployment diagrams, configuration documents, integration specifications, operating procedures, troubleshooting guides, knowledge articles, and training materials.
  
• Follow established Software Development Lifecycle and Agile practices to ensure technical activities are documented, coordinated, reviewed, and controlled.
  
• Identify technical risks, dependencies, defects, and scope concerns and communicate them promptly to project leadership.
  

Client & Practice Support

The Solution Engineer supports Templar Shield's