Solution Engineer / Pre Sales (m/f/d) USA

SERVICEWARE; London (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

SERVICEWARE is seeking a Solution Engineer in our PreSales team to bridge customer needs with scalable solutions. You will lead discovery sessions, tailor product demonstrations, and support complex sales cycles with cross-functional collaboration across Sales, Product, and Delivery.

You will translate requirements into actionable architectures and value narratives, while ensuring technical validation and customer success throughout the deal lifecycle.

Qualifications

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.
• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.
• Strong commercial understanding and ability to connect solution capabilities to customer value.
• Excellent communication and presentation skills in English.
• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.
• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.
• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.

Responsibilities

• Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.
• Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.
• Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups.
• Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.
• Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.
• Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.
• Design and support proof-of-concept activities with clear success criteria, timelines, ownership, and measurable outcomes.
• Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.
• Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with internal stakeholders.
• Support competitive positioning by clearly articulating differentiation, strengths, trade-offs, and value drivers.
• Help Sales move conversations toward business impact, risk reduction, and strategic outcomes.

Skills

Solution Engineering

Demos & Discovery

B2B SaaS

Technical communication

Cross-functional collaboration

English communication

Stakeholder management

Discovery leadership

Job description

Your perspectives with us

As a Solution Engineer within the PreSales team, you play a key role in driving global business growth by bridging customer needs with the company's solutions. Working closely with Sales, Customer Success, Product, and Professional Services, you lead technical discovery sessions, deliver tailored product demonstrations, support complex sales cycles, and develop solution recommendations that address customer challenges and business objectives.

Your perspectives with us

As a Solution Engineer within the PreSales team, you play a key role in driving global business growth by bridging customer needs with the company's solutions. Working closely with Sales, Customer Success, Product, and Professional Services, you lead technical discovery sessions, deliver tailored product demonstrations, support complex sales cycles, and develop solution recommendations that address customer challenges and business objectives.

The ideal candidate is customer-focused, curious, and highly structured, combining strong technical aptitude with excellent communication and commercial awareness. You are comfortable engaging both technical teams and senior business stakeholders, asking insightful discovery questions, challenging assumptions, and guiding customers toward practical, value-driven solutions. Rather than having every answer immediately, you excel at investigating issues, collaborating across teams, and translating complex technical concepts into clear, compelling customer conversations.

These tasks are waiting for you

Customer Discovery & Solution Positioning

Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.

Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.

Product Demonstrations

Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups, including technical users, business owners, executives, and procurement teams.

Adapt demos to the customer’s use case, industry context, maturity level, and buying stage rather than relying on generic product presentations.

Sales Cycle Support

Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.

Help qualify opportunities from a technical and value perspective, identifying risks, gaps, blockers, and required resources early in the process.

RFPs, RFIs & Technical Documentation

Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.

Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.

Proof of Concept & Technical Validation

Design and support proof-of-concept activities where required, ensuring clear success criteria, realistic timelines, defined ownership, and measurable outcomes.

Work with prospects and internal teams to validate technical fit and address integration, security, scalability, data, and implementation questions.

Internal Collaboration

Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.

Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with the relevant internal stakeholders.

Competitive & Value Selling

Support competitive positioning by clearly articulating our differentiation, strengths, trade-offs, and value drivers.

Help Sales teams move conversations beyond features and pricing toward business impact, operational improvement, risk reduction, and strategic outcomes.

What You Have To Offer

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.


• Strong ability to explain technical concepts to both technical and non-technical audiences.


• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.


• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.


• Strong commercial understanding and ability to connect solution capabilities to customer value.


• Excellent communication and presentation skills in English.


• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.


• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.


• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.