Solution Engineer - Global E-commerce, Seller Business

TikTok; San Jose (CA); On-site; USD 162,000 - 317,000; Full time

Benefits offered by this job

RSUs

401(k) match

Medical, dental, vision insurance

Job summary

TikTok is seeking a Solution Engineer for Global E-commerce, Seller Business in San Jose. You will design scalable Open API-based integrations and partner with merchants, ISVs, and internal teams to accelerate onboarding and platform adoption.

You will analyze data to identify automation opportunities, tackle complex technical challenges, and guide product direction while delivering measurable improvements in performance and customer success.

Qualifications

• 3+ years of software engineering experience building production systems or equivalent experience in technical solutions engineering.
• Proficient in one or more general-purpose languages (Python/Java/Go/C/C++).
• Strong SQL and analytical skills with data-driven problem solving.
• Ability to communicate complex tech concepts to engineers and non-technical stakeholders.
• Experience partnering across Engineering, Product, Data, and Customer-facing teams.
• Understanding of distributed systems, backend services, and integration patterns.
• Experience with large-scale API platforms, advertising tech, or enterprise SaaS.
• E-commerce experience is preferred.

Responsibilities

• Design, develop, and deliver scalable API-based integration solutions and prototypes.
• Collaborate with merchants, ISVs, and internal teams to design scalable integration patterns.
• Analyze data to identify opportunities for automation and performance improvements.
• Work with Engineering, Product, Data, and customers to address technical challenges and influence direction.
• Serve as technical owner for complex customer integrations and guide internal teams.
• Build lightweight tools and proof-of-concepts to improve onboarding and adoption.
• Use SQL and data analysis to troubleshoot issues and inform product decisions.

Skills

Python

Java

Go

C/C++

SQL

Data analysis

Communication

Distributed systems

REST APIs

API platforms

E-commerce experience

Collaboration across teams

Automation/tools

Tools

REST APIs

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Technology

Solution Engineer - Global E-commerce, Seller Business

Location:

San Jose

Employment Type:

Regular

Job Code:

A122079

Responsibilities

• Design, develop, and deliver scalable Open API-based integration solutions, reusable tools, and technical prototypes across commerce, fulfillment, and partner ecosystems.
• Partner with strategic merchants, ISVs, and internal Engineering teams to design scalable integration patterns, reference architectures, and technical solutions that accelerate partner onboarding and platform adoption.
• Analyze customer pain points, technical data, and platform metrics to identify opportunities for automation, optimization, and scalable engineering solutions that improve platform performance, reliability, and customer success.
• Collaborate closely with Engineering, Product, Data, and strategic customers to solve complex technical challenges, influence product direction, and improve the end-to-end customer experience.
• Serve as the technical owner and trusted advisor for complex customer integrations, providing deep technical guidance while partnering with internal engineering teams to resolve challenging customer scenarios.
• Build lightweight tools, automation, proof-of-concepts, and custom technical solutions that improve customer adoption, operational efficiency, and business metrics.
• Use SQL, data analysis, and technical investigation to identify customer opportunities, troubleshoot complex issues, and provide data-driven recommendations to Product and Engineering teams.

Qualifications

• 3+ years of software engineering experience building production systems, or equivalent experience in technical solutions engineering or solution architecture with hands-on programming responsibilities.
• Strong programming skills in one or more general-purpose languages such as Python, Java, Go, or C/C++, with the ability to build custom tools, automation, or prototypes to solve customer and business problems.
• Strong SQL and analytical skills with the ability to investigate complex technical and business problems using data, identify trends, and translate insights into scalable engineering solutions.
• Strong ability to communicate complex technical concepts clearly to both engineering and non-technical stakeholders, including enterprise customers and business partners.
• Proven ability to partner across Engineering, Product, Data, and Customer-facing teams to deliver scalable technical solutions and influence platform direction.
• Strong understanding of distributed systems, backend services, REST APIs, and integration patterns, with the ability to design scalable solutions and clearly articulate technical tradeoffs.
• Experience working on large-scale API platforms, advertising technology, developer platforms, commerce platforms, or enterprise SaaS products.
• e-commerce experience is preferred.
• Experience influencing product roadmap and platform capabilities by translating customer pain points, technical insights, and data analysis into scalable engineering solutions.
• Experience building reusable tools, automation, proof-of-concepts, or developer-facing solutions that improve customer onboarding, platform adoption, or operational efficiency.

Job Information

The base salary range for this position in the selected city is $162000 - $316800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request