Technical Lead Manager, Global E-commerce

TikTok; San Jose (CA); On-site; USD 254,000 - 480,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok is seeking a Technical Lead Manager for Global E-commerce in San Jose. You will lead a backend team delivering critical commerce capabilities, shaping technical direction and architecture for globally scaled systems.

Responsibilities include mentoring engineers, driving reliability and performance, and collaborating across cross-functional teams to align with product priorities. This role emphasizes ownership and technical excellence within a fast-paced retail tech environment.

Qualifications

• 8+ years building large-scale backend systems in Java, Golang, C++, Python, or equivalent.
• At least 2+ years of people management experience.
• Experience with customer-facing commerce experiences (checkout, orders, payments, post-purchase).
• Proven ability to lead engineering teams and set technical direction.

Responsibilities

• Lead and grow a backend engineering team of 8–10 engineers, providing both technical leadership and people management.
• Own architecture and delivery of large-scale backend services for critical commerce experiences.
• Design and build highly available distributed systems powering high-volume transactions and post-purchase journeys.

Skills

Backend engineering

People management

Distributed systems

Java

Golang

C++

Python

System design

Education

Bachelor's degree in CS or related

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Technology

Technical Lead Manager, Global E-commerce

Location:

San Jose

Employment Type:

Regular

Job Code:

A49645

Responsibilities

The Global E-Commerce engineering organization is building one of the world's fastest-growing commerce platforms, creating seamless and trusted shopping experiences for millions of users worldwide. Our mission is to develop highly scalable, reliable, and intelligent commerce systems that power every stage of the buyer journey on our platform.We\'re looking for an experienced Technical Lead Manager to lead a backend engineering team responsible for building critical commerce capabilities that support customer trust, transaction reliability, and post-purchase experiences. This leader will help define the technical vision, drive execution across cross-functional teams, and build highly available distributed systems that operate at global scale.

• Lead and grow a team of 8–10 backend engineers, providing both technical leadership and people management.
• Own the architecture and delivery of large-scale backend services supporting critical customer-facing shopping experiences.
• Design and build highly available distributed systems that power high-volume online transactions and post-purchase customer journeys.
• Drive technical direction for systems that prioritize reliability, performance, scalability, and customer trust.
• Lead cross-functional technical initiatives, influence architecture across teams, and align engineering execution with product priorities.
• Establish engineering best practices around system design, operational excellence, observability, reliability, testing, and incident response.
• Mentor senior engineers and technical leads while fostering a culture of technical excellence, ownership, and continuous improvement.
• Balance long‑term platform investments with evolving customer needs and business priorities.

Qualifications

Minimum Qualifications:

• Bachelor\'s degree or above in Computer Science or a related technical field.
• 8+ years of experience developing large-scale backend systems using Java, Golang, C++, Python, or similar languages, with 2+ years of people management experience.
• Experience developing customer-facing commerce experiences such as checkout, order management, payments, returns, refunds, customer accounts, notifications, or post-purchase services.
• Experience leading engineering teams or serving as a Technical Lead Manager responsible for both technical direction and people leadership.
• Strong experience designing distributed systems with high availability, scalability, and fault tolerance.
• Experience driving complex cross‑functional initiatives from architecture through production delivery.
• Strong software engineering fundamentals, including system design, data structures, algorithms, and performance optimization.

Preferred Qualifications:

• Experience building large-scale consumer-facing e-commerce platforms or high-volume online transaction systems.
• Strong understanding of designing systems that improve customer trust, transaction success, and overall shopping experience.
• Experience leading backend teams responsible for mission‑critical online services with high availability and low latency.
• Excellent communication skills with the ability to influence technical decisions across global engineering teams.
• Passion for building products that directly impact millions of end users.

Job Information

The base salary range for this position in the selected city is $254400 - $480000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate\'s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request