Solution Engineer

TeamViewer; Town of Boston (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

401(k) with matching

Health insurance (employer paid)

Parental Leave

Life and disability insurance

Team events

Open door policy

Diversity and CARE

Job summary

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling and automating digital processes. We seek a skilled Pre-Sales Engineer in the US to own IT/DEX expertise, deliver tailored demos and workshops, and articulate business value to diverse audiences.

You will lead discovery, design customized solutions, develop proposals, and guide POV/POC engagements, partnering with Sales and cross-functional teams while staying current on industry trends and

Qualifications

• Bachelor’s degree or equivalent experience in CS/IS or related field.
• 3+ years in technical pre-sales, solutions engineering, or enterprise IT consulting.
• Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX).
• Experience with SaaS tools (RMM, ITSM, Asset Management, Observability).
• Hands-on APIs, scripting, cloud, virtualization, and security experience.
• Ability to engage C-level stakeholders and translate technical concepts to business value.
• Strong communication, presentation, and documentation skills.
• Willingness to travel up to 30%.

Responsibilities

• Own deep expertise in TeamViewer’s IT and DEX portfolio.
• Deliver tailored demos, workshops, and webinars aligned to customer needs.
• Communicate technical and business value to technical and non-technical audiences.
• Lead discovery to understand customer challenges and objectives.
• Design and present customized solutions leveraging TeamViewer capabilities.
• Develop proposals, SOWs, and technical documentation.
• Lead POV/POC and pilot engagements with hands-on guidance.
• Analyze results and deliver actionable recommendations.
• Partner with Sales throughout the sales cycle, including RFx responses.
• Collaborate cross-functionally with Product, Engineering, and Customer Success.
• Stay current on industry trends and contribute feedback to product innovation.

Skills

Pre-sales

Solutions engineering

Enterprise IT

APIs & scripting

Cloud & virtualization

Education

Bachelor’s degree in CS/IS or equivalent

Tools

RMM

ITSM

Asset Management

Observability

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Own deep expertise in TeamViewer’s IT and DEX portfolio
• Deliver tailored demos, workshops, and webinars aligned to customer needs
• Communicate technical and business value to both technical and non-technical audiences
• Lead discovery to understand customer challenges and objectives
• Design and present customized solutions leveraging TeamViewer capabilities
• Develop proposals, SOWs, and technical documentation
• Lead POV/POC and pilot engagements, providing hands‑on guidance
• Analyze results and deliver actionable recommendations
• Partner with Sales throughout the sales cycle, including RFx responses
• Collaborate cross-functionally with Product, Engineering, and Customer Success
• Stay current on industry trends and contribute feedback to product innovation

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
• 3+ years in technical pre‑sales, solutions engineering, or enterprise IT consulting
• Strong understanding of enterprise IT environments (endpoint management, remote connectivity, DEX)
• Experience with SaaS tools (RMM, ITSM, Asset Management, Observability)
• Hands‑on experience with APIs, scripting, cloud, virtualization, and security
• Proven ability to engage C‑level stakeholders and translate technical concepts into business value
• Strong communication, presentation, and documentation skills
• Willingness to travel up to 30%

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

What We Offer

• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer‑paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short‑Term & Long‑Term Disability, 100% employer‑paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.