Senior Enterprise Solution Engineer Tokyo · Hybrid

TeamViewer GmbH; United States; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Team events

Open door policy

Hybrid & Flexible hours

Work From Abroad (up to 40 days)

Job summary

TeamViewer GmbH seeks a Senior Solutions Engineer to connect our sales team with enterprise customers, delivering value through DEX, remote connectivity, and endpoint management. You will demonstrate capabilities, tailor content to customer requirements, and drive technical engagements that advance complex deals.

You will lead presales activities, create proposals and SOWs, and collaborate with partners to shape winning solutions.

Qualifications

• 10+ years in technology roles, incl 8+ years in technical sales, presales, solutions consulting, product management, technical support, or IT administration.
• Proven experience selling SaaS solutions, incl DEX, UEM/Endpoint Management, Asset Management, Observability, Remote Connectivity, ITSM platforms.
• Strong understanding of enterprise IT technologies and ITIL/ITSM workflows.

Responsibilities

• Become SME on DEX, remote connectivity, and endpoint management.
• Conduct product demos, webinars, and presentations tailored to customer needs.
• Articulate technical value proposition, business benefits, and competitive differentiation.
• Partner with sales to run discovery sessions and design tailored solutions.
• Develop and deliver proposals, SOWs, and presales collateral (RFI/RFP/RFQ).
• Contribute competitive intelligence and solution messaging for engagements.
• Design, implement, and manage POVs and pilot programs with guidance.

Skills

SaaS sales

Presales

Solution consulting

Enterprise IT

Cloud computing

Networking

Education

Bachelor's degree in CS or related field

Tools

SAML

Active Directory

VMware Workspace ONE

Jamf

ITIL

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Senior Solutions Engineer, you will act as a technical expert and trusted advisor, connecting TeamViewer’s sales team with enterprise customers. Your focus will be on demonstrating and delivering value through TeamViewer’s solutions in DEX, Remote connectivity, End Point Management, Observability, and Automation.

• Become a subject matter expert on our DEX, remote connectivity, and remote management product portfolio.

• Conduct engaging product demonstrations, webinars, and presentations, tailoring content to customer requirements, pain points, and business objectives.

• Clearly articulate the technical value proposition, business benefits, competitive differentiation, and strategic positioning of our solutions.

• Partner with the sales team to conduct discovery sessions, understand customer needs and technical requirements, and design tailored solutions that leverage our product capabilities.

• Develop and deliver detailed solution proposals, statements of work (SOWs), and technical presales collateral, including RFI/RFP/RFQ responses.

• Contribute technical expertise, competitive intelligence, and solution messaging to support presales assets and customer engagements.

• Design, implement, and manage POVs and pilot programs, providing technical guidance, analyzing outcomes, and delivering recommendations to customers.

Requirements

• Degree in Computer Science, Information Systems, Applied Computer Science, or a related IT field, or equivalent practical experience.

• 10+ years of experience in technology roles, including 8+ years in technical sales, presales, solutions consulting, product management, technical support, or IT administration.

• Proven experience selling SaaS solutions, including DEX, UEM/Endpoint Management, Asset Management, Observability, Remote Connectivity, and ITSM platforms. Experience with DEX or Endpoint Management solutions is highly desirable.

• Strong understanding of enterprise IT technologies and frameworks, including areas such as SAML, scripting, networking, operating systems, Active Directory, virtualization, security protocols, cloud computing, ITIL, and ITSM workflows.

• Well-versed in sales cycles, presales processes, project management, and digital workplace transformation initiatives, with a track record of supporting multimillion-dollar enterprise opportunities.

• Experience working with SIs, MSPs, GSIs, and channel partners.

• Relevant industry certifications (e.g., Microsoft Endpoint Manager, Jamf, VMware Workspace ONE, ITIL, or data analytics certifications) preferred.

• Willingness to travel up to 40%.

What we offer

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.