Solution Engineer

Knot; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & benefits

Equity

100% medical, dental, vision insurance

Unlimited PTO

Parental leave

Beautiful NYC office in Flatiron

Job summary

Knot in New York City is seeking a experienced Solutions Engineer to bridge sales, product and engineering, identifying opportunities to integrate KnotAPI products into customer environments.

You will lead the technical side of the sales cycle and post-sale onboarding, gather requirements, configure for new customers, and document onboarding processes. Join a team delivering cutting-edge fintech/B2B SaaS solutions in a collaborative, fast-paced setting at our Flatiron office.

Qualifications

• Experienced solutions engineer with a background in pre & post sales engineering/architecture.
• Strong understanding of a complex, technical B2B SaaS sales cycle.
• Experience working with financial institutions, fintechs, and technology companies & software.
• Working with SDKs, REST APIs, and internal debugging tools.
• Reviewing code in iOS, Android, ReactNative.
• Ability to translate complex customer requirements to sales, engineering and product teams.
• Proven cross functional teamwork to link internal and external teams for technical solutions.
• Hands-on, passionate problem solver with fast technical understanding.

Responsibilities

• Collaborate with Sales, Product & Engineering to identify integration opportunities for KnotAPI products.
• Lead the technical side of the sales cycle and post-sale onboarding for customers.
• Gather customer requirements and identify opportunities for product enhancements.
• Perform technical configuration for new customers.
• Develop and document technical sales onboarding processes.
• Provide guidance and support during onboarding, reviewing specs and troubleshooting.
• Conduct user acceptance testing (UAT).
• Engage with customers to relay feedback between customer, sales and product/engineering.

Skills

Solutions engineering

B2B SaaS

Cross-functional teamwork

API integration

Technical pre/post sales

Financial industry experience

Tools

SDKs

REST APIs

Debugging tools

iOS debugging

Android debugging

Job description

What you’ll do

• Collaborate with the Sales, Product & Engineering teams to identify opportunities to integrate KnotAPI products into customer business and technical environments
• Once identified, lead the technical side of the sales cycle as well as leading the post sale customer onboarding process
• Gather customer business requirements and identify opportunities for product enhancements
• Perform technical configuration for new customers
• Develop and document technical sales processes to enable smooth onboarding of customers
• Provide guidance and support during the onboarding process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues
• Conduct user acceptance testing (UAT)
• Engage with customers to gather feedback and provide a feedback loop between customer, sales & product/engineering to ensure we identify opportunities for further development of our products

What you’ll need to get the job done

• Experienced solutions engineer with a background in pre & post sales engineering/architecture
• Strong understanding of a complex, technical B2B SaaS sales cycle
• Experience working with financial institutions, fintechs, and technology companies & software
• Working with SDKs, REST APIs, and internal debugging tools
• Reviewing code in iOS, Android, ReactNative
• Ability to understand complex customer requirements and translate these effectively to sales, engineering and product teams
• Proven work within cross functional teams - effectively able to link internal and external teams to find technical solutions to customer needs
• Hands-on, passionate and creative problem solver
• Technical acumen and the ability to quickly understand complex technical concepts

What we offer

• Interesting and challenging work
• Competitive base salary (commensurate with experience) + generous early employee equity + benefits
• 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)
• Unlimited PTO
• Parental leave
• Beautiful NYC office in the heart of Flatiron