Solution Engineer

ECLARO; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Benefits

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Solution Engineer in Charlotte, NC to support the implementation and integration of our account galaxy and token galaxy products with customers, partners, and financial institutions. You will bridge customers, implementation teams, and product development, explaining API definitions and integration workflows.

You will document requirements, identify gaps, and coordinate with product, QA, and engineering teams to deliver practical solutions and support customers through

Qualifications

• 6+ years in Deposit Account products, banking systems, fintech platforms, or financial technology solutions.
• Strong understanding of APIs, especially REST/Open APIs.
• Ability to read and explain API specifications, request/response payloads, HTTP methods, status codes, and error messages.
• Basic to intermediate knowledge of Java-based applications and enterprise software architecture.
• Understanding of authentication/authorization, webhooks, file-based integrations, API gateways, and message formats.
• Ability to translate customer business requirements into technical/product requirements.
• Strong communication skills to explain technical concepts to diverse audiences.
• Experience with product development, QA, implementation, and customer teams.
• Ability to identify product gaps and communicate them clearly to teams.

Responsibilities

• Understand account galaxy and token galaxy products, features, configurations, workflows, and capabilities.
• Explain product functionality, integration options, and Open API specifications to customers.
• Guide customers through end-to-end integration, including API understanding, request/response formats, authentication, error handling, and testing.
• Conduct solution walkthroughs, integration discussions, and technical clarification sessions with customer technology teams.
• Analyze customer requirements and map to existing product capabilities.
• Identify gaps, integration challenges, or missing functionality.
• Document customer-specific requirements, use cases, flows, and gap analyses.
• Collaborate with product managers, business analysts, developers, QA, and implementation teams.
• Provide feedback to internal teams based on customer integration experience.
• Participate in product demos, technical discovery calls, and implementation planning discussions.

Skills

APIs & Open APIs

REST API

Java & Spring Boot

OAuth2/JWT/API keys

SQL queries

Technical communication

Education

Bachelor's degree in CS or related

Tools

Postman

Swagger/OpenAPI

Jira

Confluence

SQL tools

Job description

Job Number: 26-00989 Pursue excellence in your career! ECLARO is seeking a

Charlotte, NC. Our client is an innovative financial technology company transforming digital banking and payments. If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team!

Job Number: 26-00989 Pursue excellence in your career! ECLARO is seeking a Solution Engineer Solutions professional for our client in Charlotte, NC. Our client is an innovative financial technology company transforming digital banking and payments. If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team!

Position Overview

• Solution Engineer to support the implementation and integration of our account galaxy and token galaxy products with customers, partners, and financial institutions.
• This role will act as the bridge between customers, implementation teams, and product development.
• The Solution Engineer will be responsible for explaining product features, Open API definitions, integration flows, and technical capabilities to customers.
• The role will also involve supporting customers throughout their integration journey, identifying product gaps, documenting requirements, and coordinating with the product development team to deliver effective solutions.

Responsibilities

• Understand the company's account galaxy and token galaxy products, features, configurations, workflows, and technical capabilities.
• Explain product functionality, integration options, and Open API specifications to customers.
• Guide customers during the end-to-end integration process, including API understanding, request/response formats, authentication, error handling, and testing.
• Conduct solution walkthroughs, integration discussions, and technical clarification sessions with customer technology teams.
• Analyze customer requirements and map them against existing product capabilities.
• Identify requirement gaps, integration challenges, or missing product functionality.
• Document customer-specific requirements, use cases, integration flows, and gap analysis.
• Collaborate with product managers, business analysts, developers, QA teams, and implementation teams.
• Work closely with the product development team to communicate enhancement requests and clarify expected functionality.
• Support troubleshooting during integration, UAT, certification, and go-live phases.
• Review API documentation, implementation guides, and technical specifications to ensure clarity and completeness.
• Help improve customer-facing documentation, integration guides, API references, and onboarding materials.
• Provide feedback to internal teams based on customer integration experience.
• Participate in product demos, technical discovery calls, and implementation planning discussions.

Required Qualifications

• 6+ years of experience in Deposit Account products, banking systems, fintech platforms, or financial technology solutions.
• Strong understanding of APIs, especially REST/Open APIs.
• Ability to read and explain API specifications, request/response payloads, HTTP methods, status codes, and error messages.
• Basic to intermediate knowledge of Java-based applications and enterprise software architecture.
• Understanding of integration concepts such as authentication, authorization, webhooks, file-based integrations, API gateways, and message formats.
• Ability to translate customer business requirements into technical and product requirements.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience working with product development, QA, implementation, and customer teams.
• Strong analytical, documentation, and problem-solving skills.
• Ability to identify product gaps and clearly communicate them to development and product teams.
• Java/Spring Boot application behavior
• REST API design principles
• JSON/XML payloads
• OAuth2, JWT, API keys, or other authentication methods
• SQL queries for troubleshooting
• Log analysis
• Webhooks and event-driven integrations
• Payment message formats such as ISO 20022, NACHA, or SWIFT

Preferred Qualifications

• Experience with Virtual Account Management, Card solutions
• Familiarity with tools such as Postman, Swagger/OpenAPI, Jira, Confluence, SQL, logs, and API testing tools.
• Understanding of Java, Spring Boot, microservices, databases, and cloud-based application environments.
• Experience supporting customer onboarding, API certification, UAT, and production go-live.
• Knowledge of compliance, security, and audit considerations in payment systems.
• Customer integration plan
• API walkthrough and technical clarification documents
• Requirement gap analysis
• Product enhancement requests
• Customer-specific solution design notes
• UAT and certification support documentation
• Updated API and implementation guides
• Internal handoff notes for development and product teams

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.