Solution Delivery Coordinator (Business)

Resource Innovations; San Juan (PR); In loco; USD 40.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) employer match

Health insurance

Paid time off

Descrizione del lavoro

Resource Innovations in San Juan, Puerto Rico is seeking a detail-oriented customer service professional to support LUMA electric customers applying for rebates, primarily via email with phone support as needed.

You will process applications, verify documents, maintain data accuracy, collaborate with other departments, and help improve processes. Fluency in Spanish and English, strong communication, and organizational skills are required. A college degree or 3 years in service roles is preferred.

Competenze

• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills are essential.
• Excellent organizational, prioritization, attention-to-detail, and accuracy abilities.

Mansioni

• Provide support to LUMA customers by email and, when needed, by phone.
• Process submitted program applications with accuracy; enter data into tracking systems.
• Maintain data accuracy and adhere to program processes; escalate issues as needed.
• Coordinate with other departments to support customer needs and timely processing.
• Maintain filing systems and protect confidential information.
• Identify process improvement opportunities and contribute to team efforts.
• May train peers or participate in job-shadowing as assigned.
• Perform other duties as needed.

Conoscenze

Bilingual (Spanish/English)

Strong communication

Organizational skills

Problem solving

Formazione

College degree

Strumenti

Microsoft Office (Word, Excel)

Descrizione del lavoro

Job Description

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties And Responsibilities

• Provide support to LUMA customers who are interested in applying for a rebate or who have submitted an application and are seeking additional information or assistance, primarily through email and, as needed, by phone.


• Process submitted program applications accurately and efficiently, including reviewing applications and supporting documentation for completeness, entering application information into the program tracking system, and following established procedures to support timely processing.


• Maintain data accuracy and adhere to established program processes and procedures, identifying and escalating issues that may impact application processing, the customer experience, or overall program performance.


• Communicate and coordinate effectively with other departments to support customer needs and ensure timely and accurate application processing.


• Maintain electronic and hard-copy filing systems and supporting documentation for applications and rebates, while safeguarding confidential customer information.


• Work collaboratively with team members to identify opportunities for process improvements and contribute to continuous improvement efforts.


• May provide peer training to co-workers and job-shadowing support, as assigned, in areas of responsibility.


• Other duties as assigned.


• College degree or three years of experience in a customer service, administrative, or support role.


• Fluency in both Spanish and English is required.


• Strong verbal and written communication skills.


• Strong organizational, prioritization, attention-to-detail, and accuracy skills.


• Ability to identify and resolve problems and work collaboratively in a team environment.


• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education And Experience

• Proficiency in Microsoft Office, particularly Word and Excel.


• Experience processing applications, forms, or customer documentation.


• Experience working with online platforms, databases, or customer management systems.


• Experience identifying opportunities for process improvement.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is: $40,000.00-$58,240.00

In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.