Senior Solutions Consultant

Atlassian; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

At Atlassian's Advisory Services Delivery team, we are hiring a Senior Solutions Consultant with an Enterprise Strategy & Planning focus. You will join as an individual contributor, delivering strategic and technical guidance to help top customers realize value from Atlassian investments.

You will work with customers to solve business challenges, expand service opportunities, and stay current with evolving best practices across Atlassian solution areas.

Qualifications

• 6-8 years of experience within SaaS companies.
• 5+ years in customer-facing roles with engagement of admins to executives.
• Expertise in Enterprise Agility with organizational, operational, and delivery guidance.
• Experience mapping customer practices to product capabilities and scalable solutions.
• Delivery of enterprise strategy & planning tool implementation and adoption outcomes.
• Direct experience with software development, Agile, or enterprise strategy tools (e.g. Align, Focus, Jira Plans, Rally, RTC, ADO, VersionOne).

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products and practices.
• Identify and promote opportunities for service and product expansion within a client organization.
• Cultivate industry and solution expertise, keeping up with best practices.
• Create technical solution content and prescriptive guidance for customer goals.
• Travel up to 30% domestically, and occasionally internationally, for events.

Skills

SaaS experience

Customer-facing

Enterprise agility

Stakeholder management

English fluency

Education

Bachelor's degree in a relevant field

Tools

Align

Focus

Jira Plans

Rally

Rational Team Concert (RTC)

Azure DevOps (ADO)

VersionOne

Job description

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solutions Consultant with an Enterprise Strategy & Planning focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Senior Solution Consultants sare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business driversSpend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies

• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in Enterprise Agility, including

  • Experience discovering enterprise, program, and team-level ways of working and anti-patterns, providing guidance on organizational, operational, and delivery dysfunction

  • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their enterprise strategy and operating model at scale

  • Delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into complex customer environments

  • Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Align, Focus, Jira Plans, Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)

• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations

• You're fluent in English, and nice to have a second language such as Japanese, Korean, or Chinese for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced working with large customers in a consulting or technical expert capacity

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.