Solution Architect, US

Zinier Inc; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Zinier Inc. is seeking a Solution Architect with a track record of transforming complex requirements into scalable customer-centric solutions.

Experience in Field Service Management is required; you will architect solutions that fit dynamic environments and drive business transformation. Join a global, agile team and help define system specifications, lead workshops, and align product, development, and client stakeholders.

Qualifications

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management is required.
• Experience in agile environments and product-delivery projects.
• Strong analytical and problem-solving skills with attention to detail.
• Working knowledge of data models, JavaScript, and JSON.

Responsibilities

• Gather and analyze business and technical requirements with architects.
• Lead workshops and design sessions to align stakeholders.
• Collaborate with product, development, and cross-functional teams on scalable solutions.
• Create and maintain technical design docs (Low-Level Designs).
• Evaluate product features and ensure integration and best practices.
• Troubleshoot issues and provide post-implementation support.
• Contribute to product roadmap and delivery improvements.

Skills

SaaS Experience

Field Service Management

Agile Experience

JIRA & Confluence

JavaScript/JSON

Data Modeling

Enterprise Applications

Spanish (business)

Tools

JIRA

Confluence

Job description

About Zinier

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.

We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact.

What you’ll do

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

What you’ll bring

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Ability to communicate effectively in Spanish in a business setting is a plus
• High attention to detail, reliability, and follow-through.

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