Solution Architect (Source-to-Pay Operations (S2P)

eTeam, Inc.; Santa Clara (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

eTeam, Inc. is looking for a Source-to-Pay Operations expert with at least 8 years of experience in a customer-facing capacity.

Ideal candidates will have extensive knowledge of the ServiceNow platform, showcasing skills in Solution Architecture and executive stakeholder management. This role requires a commitment to customer success, with responsibilities including implementation of ServiceNow products and mentoring clients on procurement disciplines.

Qualifications

• 8 years in a customer facing role as a Solution Architect or related.
• 5 years managing executive business stakeholders.
• 2 years experience with the ServiceNow platform in a technical capacity.

Responsibilities

• Implement ServiceNow Source-to-Pay Operations products.
• Advise, coach and mentor customers on procurement technology.
• Develop content for webinars and value consulting.

Skills

ServiceNow Platform

Solution Architecture

Customer Success/Customer-Facing

Executive Stakeholder Management

Procurement & Supply Chain

Job description

Job/Role Title

Source-to-Pay Operations (S2P)

Santa Clara, California & Remote okay

Mandatory Skills

• ServiceNow Platform
• Solution Architecture
• Customer Success/Customer-Facing Consulting
• Executive Stakeholder Management
• Procurement & Supply Chain / Source-to-Pay Operations

List any must-have requirements/skills/certifications/experience for this role.

Client Interview required for selection (Yes/No)

Yes

Provide a detailed Job Description (JD)

Please share a detailed job description of the role. A single line JD is not sufficient.

8 years in a customer facing role as a Solution Architect, Technical/Process Consultant, Customer Success manager, or additional related role. 5 years of experience managing executive business stakeholders in a customer organization, preferred. 2 years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or additional relevant role Knowledge of ServiceNow platform topics such as Playbooks, Process Automation Designer, and Integration Hub preferred Knowledge of ServiceNow's integration tools and capabilities preferred 2 years of experience working with Procurement and/or Supply Chain processes or technology preferred Experience implementing ServiceNow Source-to-Pay Operations products strongly preferred. Fanatical about customer success and tenacious about advising, coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain Other skills which will help you succeed in this role: data driven, experience with value consulting/realization, verbal and written communication talent, content(webinar) development