Solution Architect - ServiceNow & Enterprise Applications

CACI; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

CACI is seeking a ServiceNow Enterprise Architect to lead design, build, and evolve our enterprise ServiceNow platform. You will define architecture standards, provide hands-on development, and mentor teams to ensure scalable, compliant solutions.

Working with cross‑functional partners, you’ll apply AI‑driven tooling to accelerate solution design, improve code quality, and drive platform reliability across ITSM, ITOM, and custom apps.

Qualifications

• Bachelor's degree required.
• 7–9 years of enterprise‑scale delivery with direct ServiceNow development.
• Strong communication and documentation skills; ServiceNow certifications required.

Responsibilities

• Serve as hands‑on contributor; participate in solution architecture and requirements reviews.
• Define and maintain the architectural vision and technical standards for the ServiceNow platform.
• Provide hands‑on development including scripting and integration design.
• Support adjacent applications ensuring consistency with enterprise standards.
• Use AI‑assisted development tools to improve quality and acceleration.
• Leverage full‑stack development experience to extend leadership beyond ServiceNow.
• Guide Agile teams in design reviews and sprint execution.
• Architect and develop solutions using Now Experience and UI Builder.
• Oversee upgrades readiness and evaluate new ServiceNow features.

Skills

Enterprise architecture

ServiceNow

Scripting (Business Rules)

REST/SOAP integrations

Communication skills

Documentation

Leadership / mentoring

Education

Bachelor's degree

Tools

Now Experience

UI Builder

GitHub / DevOps tools

Job description

Job Title: Solution Architect - ServiceNow & Enterprise Applications

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

CACI is seeking a ServiceNow Enterprise Architect to serve as a hands‑on technical leader responsible for designing, building, and evolving our enterprise ServiceNow platform. This role will support delivery teams by defining architectural standards, implementing business‑aligned solutions, and ensuring platform scalability and reliability. You will deliver technical direction, maintain architectural integrity, and provide guidance in leveraging AI‑enabled development tools to ensure efficiency, quality, and adherence to best practices. Working closely with cross‑functional partners, you’ll drive innovation, ensure platform reliability, and deliver scalable, user‑focused solutions that support critical business and compliance needs.

We are looking for a highly skilled ServiceNow Enterprise Architect who can operate both at the solutioning level and as a hands‑on developer. You will define platform structure, build reusable frameworks, identify areas of technical debt, support module implementations, and ensure solutions align with enterprise policies and technical standards. This role is expected to use modern AI‑driven development tools to accelerate solution design, improve code quality, and support automated review and compliance processes. Candidates with strong ServiceNow development experience and relevant certifications are required.

Key Responsibilities

• Serve as a hands‑on contributor; participate in solution architecture, requirements quality reviews and facilitate technical troubleshooting as needed.
• Define and maintain the architectural vision and technical standards for the ServiceNow platform.
• Provide hands‑on development, including scripting, integration design, prototyping, and solution implementation.
• Provide hands on engineering support for adjacent applications ensuring consistency with enterprise architecture standards and best practice
• Use AI‑assisted development tools to improve solution quality, enforce best practices, accelerate troubleshooting, and enhance delivery efficiency.
• Leverage full‑stack development experience (front‑end, back‑end, and API integration) to extend architectural leadership beyond the ServiceNow platform
• Support Agile delivery teams by contributing to story refinement, technical design reviews, and sprint execution as needed.
• Guide teams on proper use of ServiceNow capabilities across ITSM, ITAM, ITOM, and custom application development.
• Architect, design, and develop solutions using Now Experience and UI Builder, creating modern, component based workspaces and user interfaces that improve usability and align with enterprise UX and architecture standards.
• Oversee technical readiness for upgrades and evaluate new ServiceNow features for adoption.
• Maintain documentation for architecture decisions, system interactions, and platform configuration standards.
• Mentor developers and administrators on architectural patterns, efficient coding techniques, and platform governance.

Required Qualifications

• 7-9 years of experience delivering enterprise‑scale technical solutions, including direct ServiceNow development.
• Strong architecture background across data, workflow, automation, integrations, and platform governance.
• Hands‑on scripting experience (Business Rules, Script Includes, Flows, Client Scripts, REST/SOAP integrations).
• Bachelor's degree.
• Strong communication and documentation skills.
• ServiceNow Certified System Administrator AND Certified Application Developer certifications

Preferred Qualifications

• ServiceNow Certified Technical Architect
• Ability to gain experience supporting additional application components using modern development frameworks and languages (such as JavaScript, Ruby, .NET)
• Familiarity with cloud technologies (Azure, AWS) and API based integrations and DevOps toolchains (e.g., GitHub).
• Familiarity with eDiscovery or legal technology platforms (e.g., Relativity, Nuix).

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find oppo