Sr. ServiceNow Solution Architect

Cognizant; San Francisco (CA); Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Disability insurance

Parental leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect to lead enterprise-scale ServiceNow initiatives across multiple product lines. You will guide architecture, governance, and delivery, partnering with executives, architects, and delivery teams to drive transformation and operational excellence.

Based in the United States with remote flexibility, you will mentor architects and developers, influence solution design, and help shape technology strategy while ensuring successful

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of consulting experience with enterprise technology transformation.
• 4+ years of ServiceNow platform architecture and multi‑platform configuration.
• Proven experience leading large‑scale ServiceNow implementations across product lines.
• Certification: CSA, CAD, CIS – ITSM (and additional CIS certs).
• Strong communication with technical teams and executives.

Responsibilities

• Lead architecture, design, and delivery of complex ServiceNow solutions.
• Serve as the primary technical advisor to clients.
• Define platform architecture, integration strategies, governance, and development standards.
• Mentor architects, developers, and consultants.
• Support business development via solutioning and client presentations.
• Drive continuous improvement of architecture standards and best practices.

Skills

ServiceNow architecture

CSA certification

CAD certification

CIS ITSM

ITIL TOGAF

Executive communication

Enterprise transformation

Governance

Education

Bachelor's degree

Job description

About The Role

As a Senior ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise-scale ServiceNow solutions that drive business transformation and operational excellence. You will be a valued member of the ServiceNow Consulting Practice and work closely with executive stakeholders, client leadership, architects, and delivery teams to define technology strategy, guide solution architecture, and ensure successful implementation outcomes.

Location: Remote

Employment Type: Full-Time

Job ID: 00069718542

About The Role

As a Senior ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise-scale ServiceNow solutions that drive business transformation and operational excellence. You will be a valued member of the ServiceNow Consulting Practice and work closely with executive stakeholders, client leadership, architects, and delivery teams to define technology strategy, guide solution architecture, and ensure successful implementation outcomes.

In This Role, You Will

• Lead the architecture, design, and delivery of complex ServiceNow solutions across multiple product lines and enterprise environments.
• Serve as the primary technical advisor to clients, translating complex business challenges into scalable and sustainable ServiceNow solutions.
• Define platform architecture, integration strategies, governance models, and development standards to ensure long‑term scalability and supportability.
• Partner with executive stakeholders, process owners, and delivery teams to align technology investments with business objectives.
• Evaluate solution alternatives, communicate configuration versus customization trade‑offs, and provide recommendations that minimize technical debt.
• Lead architectural reviews, technical decision‑making, and solution governance across programs and strategic initiatives.
• Mentor and coach architects, developers, and technical consultants to promote technical excellence and delivery quality.
• Act as the final escalation point for technical decisions within assigned programs and engagements.
• Support business development activities by contributing to solutioning, opportunity scoping, and client presentations.
• Drive continuous improvement of architecture standards, implementation methodologies, and ServiceNow best practices.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work‑life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always communicate expectations clearly.

What You Need To Have To Be Considered

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of consulting experience with a strong background in enterprise technology transformation.
• 4+ years of ServiceNow platform architecture and multi‑platform configuration experience.
• Experience participating in and leading multiple large‑scale ServiceNow implementations across various product lines.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) – ITSM.
• Additional ServiceNow CIS certifications across multiple product lines.
• Strong expertise in ServiceNow architecture, governance, integrations, platform strategy, and enterprise solution design.
• Experience with ServiceNow scripting, APIs, web services, and modern integration methodologies.
• Ability to communicate effectively with both technical teams and executive stakeholders.

These will help you stand out

• Experience architecting solutions across multiple ServiceNow product lines, including ITOM, SecOps, ITAM, Strategic Portfolio Management, Customer Service Management, HR Service Delivery, or related areas.
• Knowledge of ITIL, TOGAF, and enterprise architecture frameworks.
• Experience leading global ServiceNow transformation initiatives and complex integration programs.
• Strong background in Agile delivery methodologies and cloud‑based platform implementations.
• Proven success mentoring architects, developers, and technical consultants.
• Experience supporting organizational change management and governance initiatives.
• Expertise in executive stakeholder engagement, solution workshops, and strategic technology consulting.

Salary And Other Compensation

Applicants will be accepted till 10/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $130,000 - $150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!