Solution Architect - ServiceNow & Enterprise Applications

CACI International Inc; United States; Remote; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. is seeking a ServiceNow Enterprise Architect to lead the design, build, and evolution of our enterprise ServiceNow platform.

You will set architectural standards, deliver scalable solutions, and guide teams with AI‑driven development tools to improve quality and efficiency. The role combines solutioning leadership with hands‑on development across ITSM, ITOM, and custom apps, ensuring alignment with enterprise policies and governance.

Qualifications

• 7–9 years delivering enterprise solutions including ServiceNow development.
• Strong architecture background across data, workflow, automation, integrations, and governance.
• Hands‑on scripting experience (Business Rules, Script Includes, Flows, Client Scripts, REST/SOAP integrations).
• Bachelor’s degree.
• Strong communication and documentation skills.
• ServiceNow Certified System Administrator AND Certified Application Developer certifications.

Responsibilities

• Serve as a hands‑on contributor; participate in solution architecture and troubleshooting.
• Define and maintain the architectural vision and technical standards for the ServiceNow platform.
• Provide hands‑on development, including scripting, integration design, prototyping, and solution implementation.
• Support adjacent applications to ensure consistency with enterprise architecture standards and best practices.
• Use AI‑assisted development tools to improve quality, enforce best practices, and accelerate delivery.

Skills

Architectural design

ServiceNow dev

Scripting

REST/SOAP APIs

Data & integrations

Education

Bachelor's degree

Tools

GitHub

Azure

AWS

Job description

The Opportunity

CACI is seeking a ServiceNow Enterprise Architect to serve as a hands‑on technical leader responsible for designing, building, and evolving our enterprise ServiceNow platform. This role will support delivery teams by defining architectural standards, implementing business‑aligned solutions, and ensuring platform scalability and reliability. You will deliver technical direction, maintain architectural integrity, and provide guidance in leveraging AI‑enabled development tools to ensure efficiency, quality, and adherence to best practices. Working closely with cross‑functional partners, you’ll drive innovation, ensure platform reliability, and deliver scalable, user‑focused solutions that support critical business and compliance needs.

We are looking for a highly skilled ServiceNow Enterprise Architect who can operate both at the solutioning level and as a hands‑on developer. You will define platform structure, build reusable frameworks, identify areas of technical debt, support module implementations, and ensure solutions align with enterprise policies and technical standards. This role is expected to use modern AI‑driven development tools to accelerate solution design, improve code quality, and support automated review and compliance processes. Candidates with strong ServiceNow development experience and relevant certifications are required.

Key Responsibilities

• Serve as a hands‑on contributor; participate in solution architecture, requirements quality reviews and facilitate technical troubleshooting as needed.
• Define and maintain the architectural vision and technical standards for the ServiceNow platform.
• Provide hands‑on development, including scripting, integration design, prototyping, and solution implementation.
• Provide hands on engineering support for adjacent applications ensuring consistency with enterprise architecture standards and best practices.
• Use AI‑assisted development tools to improve solution quality, enforce best practices, accelerate troubleshooting, and enhance delivery efficiency.
• Leverage full‑stack development experience (front‑end, back‑end, and API integration) to extend architectural leadership beyond the ServiceNow platform.
• Support Agile delivery teams by contributing to story refinement, technical design reviews, and sprint execution as needed.
• Guide teams on proper use of ServiceNow capabilities across ITSM, ITAM, ITOM, and custom application development.
• Architect, design, and develop solutions using Now Experience and UI Builder, creating modern, component based workspaces and user interfaces that improve usability and align with enterprise UX and architecture standards.
• Oversee technical readiness for upgrades and evaluate new ServiceNow features for adoption.
• Maintain documentation for architecture decisions, system interactions, and platform configuration standards.
• Mentor developers and administrators on architectural patterns, efficient coding techniques, and platform governance.

Required Qualifications

• 7–9 years of experience delivering enterprise‑scale technical solutions, including direct ServiceNow development.
• Strong architecture background across data, workflow, automation, integrations, and platform governance.
• Hands‑on scripting experience (Business Rules, Script Includes, Flows, Client Scripts, REST/SOAP integrations).
• Bachelor’s degree.
• Strong communication and documentation skills.
• ServiceNow Certified System Administrator AND Certified Application Developer certifications.

Preferred Qualifications

• ServiceNow Certified Technical Architect.
• Ability to gain experience supporting additional application components using modern development frameworks and languages (such as JavaScript, Ruby, .NET).
• Familiarity with cloud technologies (Azure, AWS) and API based integrations and DevOps toolchains (e.g., GitHub).
• Familiarity with eDiscovery or legal technology platforms (e.g., Relativity, Nuix).

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.