Senior Manager, Solution Consulting

Genesys Cloud Services, Inc.; Providence (RI); Hybrid; USD 150,500 - 264,700; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules

Career development options

Open Time Off

401(k) matching program

Job summary

Genesys Cloud Services, Inc. is looking for a Senior Manager of Solution Consulting to drive sales success by leading a high-performing team dedicated to the Enterprise market. The ideal candidate will possess strong AI knowledge and technical leadership skills to support sales initiatives and foster pipeline growth.

This position offers a competitive salary ranging from $150,500 to $264,700, along with benefits like medical insurance, flexible work schedules, and professional development opportunities.

Qualifications

• 5 years of experience in solutions consulting or technical sales.
• Strong understanding of AI and Customer Experience.
• Able to explain technical concepts to various audiences.

Responsibilities

• Lead and mentor a team of Solution Consultants and Architects.
• Collaborate with sales leadership for technical empowerment strategies.
• Drive continuous improvement initiatives in Pre‑Sales processes.

Skills

AI understanding

CCaaS knowledge

Customer Experience expertise

Excellent communication

Project Management skills

Salesforce reporting

Education

Bachelor's degree in a relevant technical field

Tools

Asana

Salesforce

AWS

Job description

Senior Manager, Solution Consulting

At Genesys, we empower organizations of all sizes to enhance loyalty and achieve better business outcomes by delivering exceptional experiences for customers and employees. With our AI-powered Experience Orchestration platform, Genesys Cloud, we help organizations accelerate growth through personalized and empathetic experiences that promote customer loyalty, workforce engagement, efficiency, and operational improvements.

We are a diverse team of over 6,000 employees worldwide, driven by empathy and collaboration. While we offer competitive benefits and perks similar to larger tech companies, we also provide our employees with the freedom to significantly impact the company and take ownership of their work. Join us in shaping the future of customer experience.

As the Senior Manager of Solution Consulting, you will be at the forefront of our sales success, leading a high-performing team of Solution Consultants and Architects focused on the Enterprise market segment. Your technical leadership will be crucial in establishing a vision, goals, and execution strategies that align with Sales Leadership objectives to drive pipeline and sales growth.

Your team will work closely with Enablement, Sales Leadership, Product Management, and customers to articulate the unique value proposition of Genesys AI. This includes creating engaging demonstrations, developing innovative Proof of Concept (PoC) initiatives, and rapidly prototyping solutions to support Go‑To‑Market strategies and foster various enterprise business opportunities. You will engage with partner organizations at all levels to customize the Genesys and partner demo strategy to address the needs of different stakeholders, including C‑level decision‑makers.

Your responsibilities will also involve supporting direct sales opportunities by delivering compelling demos and facilitating architectural discussions, PoCs, and rapid prototyping to expedite technical wins and drive deal closures. Your team's contributions are vital to the success of scalable sales opportunities.

Key Responsibilities

• Lead and mentor a team of Solution Consultants and Architects, providing guidance and performance coaching.
• Collaborate with sales leadership to create and implement technical empowerment strategies applicable globally.
• Drive continuous improvement initiatives by optimizing processes, tools, and resources to enhance efficiency for Pre‑Sales and Sales colleagues.
• Act as a trusted advisor by offering technical expertise and solution guidance while creating reusable assets and workshops that foster pipeline and sales growth.
• Understand the unique needs and objectives of enterprise customers and design tailored, data‑driven solutions to address their challenges effectively.
• Empower your team to deliver innovative technical sessions and demonstrations, along with reusable artifacts.
• Collaborate with product management, engineering, and leadership to provide data‑driven feedback on enhancements needed by Genesys customers and prospects.
• Stay informed about industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge.
• Provide the executive team with regular reports and analyses on solutions consulting activities, metrics, and overall performance.
• Oversee Pre‑Sales strategy activities and provide a framework of best practices adaptable across regions.

Qualifications

• Bachelor's degree in a relevant technical field; advanced degree is a plus.
• 5 years of experience in solutions consulting, technical sales, or related roles.
• Strong understanding of AI, CCaaS (Contact Center as a Service), Customer Experience, and Digital domains.
• Excellent communication and storytelling skills, able to explain technical concepts to both technical and non‑technical audiences.
• Strong problem‑solving skills and strategic thinking for architecting innovative data‑driven solutions for clients.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Proficient in Project Management skills with experience using tools like Asana.
• Experience in creating reports and dashboards in Salesforce.
• Knowledge of Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS.
• Results‑driven, with a focus on meeting and exceeding sales targets.
• Proficiency in relevant software tools and technologies.

Compensation

This role offers a competitive salary with an anticipated base range of $150,500.00 – $264,700.00. Actual salaries depend on a candidate's experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonuses.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and remote working opportunities.
• Career development and growth options.
• Open Time Off plus 10 paid holidays.
• 401(k) matching program.
• Assistance for adoption.
• Fertility treatment support.

Reasonable Accommodations

If you require assistance during the application process or have accessibility needs, please reach out to us for support. Responses are typically provided within 24-48 hours.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to creating a diverse and inclusive workplace, evaluating applicants without discrimination based on race, color, age, religion, sex, sexual orientation, gender identity, marital status, national origin, genetics, disability, military status, or other protected characteristics. Please note that recruiters will never request sensitive personal or financial information during the application process.