Solution Architect (M365 Presales Solution Architect)

Rackspace Technology; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Solution Architect to provide expert technical advice and design innovative solutions for clients. In this role, you will collaborate with sales and service teams to meet financial targets while addressing complex customer challenges in multi-cloud and modern workplace environments. Your expertise will guide clients through infrastructure optimization and transformation, ensuring alignment with their business strategies. Join a company renowned for its commitment to innovation and customer empowerment, where your contributions will make a significant impact on the future of technology solutions.

Benefits

Flexible Work Hours

Health Insurance

Retirement Plan

Professional Development Opportunities

Remote Work Options

Paid Time Off

Employee Discounts

Wellness Programs

Team Building Activities

Work-Life Balance Initiatives

Qualifications

• 5+ years of experience in technical support and architecture.
• Deep knowledge across multiple technologies in Cloud, Security, and DevOps.

Responsibilities

• Provide technical designing advice for new sales opportunities.
• Lead pre and post sales efforts for IT optimization and transformation.

Skills

Technical Support

Consultative Selling

Cloud Technologies

Security Expertise

DevOps Practices

Problem Solving

Communication Skills

Analytical Skills

Education

Bachelor’s degree in Information Technology

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Powershell

Exchange

SharePoint

Job description

Description

As a Solution Architect (SA) you will provide technical designing advice to both new and existing customers in new sales opportunities which fit the defined technical and budgetary requirements and constraints. You will be working alongside Sales, Service Delivery Manager and Support in achieving the segments financial target by designing the perfect solution for our clients challenge. You will accomplish this by identifying, technically qualifying and addressing prospect’s technical requirements by normal consultative methods.

You will apply a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of Dedicated, Multi-cloud and Modern Workplace Environments.

Utilizing a highly strategic, highly consultative framework with large, complex customers and prospects you will play a key role in aligning customer business strategies and IT architecture via Rackspace products and services whilst working closely with senior leadership of client organizations as well as key technical personnel.

Key Accountabilities

1. Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.
2. Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
3. Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
4. Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
5. Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
6. Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
7. Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.
8. Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.
9. Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

Qualifications & Experience:

1. Bachelor’s degree in Information Technology or a related technical field is preferred.
2. Industry experience in technical support and/or pre or post sales engineering and architecture that typically comes from over 5 years of experience.
3. Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
4. Requires exposure to a range of IT environments, industry sectors & technology stacks.
5. At least one top tier technical certifications in a highly desired technology domain.
6. Extensive managed services, consulting, technical support, and/or application development experience preferred.
7. Ability and willingness to learn new concepts & technology in order to adapt to constantly changing SaaS platforms.
8. Willingness and desire to continuously keep knowledge up to date by earning relevant certifications to specialty domain.
9. Willingness to occasionally work extended hours in order to meet project requirements or deadlines.
10. Solid knowledge of Active Directory and Microsoft Entra ID.
11. Solid working knowledge of Exchange, SharePoint, Powershell – Microsoft 365 Productivity solutions is preferred.
12. Advanced knowledge of M365 licensing services and features of Microsoft 365 features, functionality and licensing.
13. One or more certifications in the following categories is desired:
14. Security, Information Protection and/or Compliance.
15. Endpoint Administrator.
16. Teams and/or Collaboration Communications.
17. Microsoft 365 Administrator and/or Fundamentals.
18. Power Platform.
19. Windows Server Hybrid.

Examples:

• MS365 Certified: Administrator Expert
• MS365 Certified: Collaboration Communication Systems Engineer Associate
• MS365 Certified: Endpoint Administrator Associate
• MS365 Certified: Teams Administrator Associate
• MS365 Certified: Information Protection and Compliance Administrator Associate

Remote postings are limited to candidates residing within the country specified in the posting location.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.