Solution Architect (B2B Commerce)

Coastal; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

401K with Company Match

Medical, Vision, & Dental coverage

Bonus opportunities

Education/certification reimbursements

Job summary

Coastal is seeking a Solution Architect (B2B Commerce) to own the overall technical design and advise on best-practice solutions for Salesforce and other SaaS apps. You’ll lead discovery sessions, translate findings into technical requirements, and partner with Coastal and client teams to drive success.

The role emphasizes directing solution design, collaboration across delivery leadership, and maintaining Salesforce certifications, with a strong focus on customer satisfaction and growth.

Qualifications

• Active Salesforce Administrator and Sales/Service Cloud certifications required (minimum 4x).
• 4–6 years of advanced Salesforce Platform experience including project scoping.
• 2+ years as Senior Consultant or equivalent.
• Strong knowledge of Salesforce and B2B Commerce Cloud with SLDC/Agile experience.
• Experience designing solutions using Salesforce and partner apps (Conga, DocuSign, etc.).

Responsibilities

• Design a solution leveraging Salesforce product features and custom components.
• Deliver architecture diagrams and high-level data/integration designs.
• Own overall solution design, estimate build effort, and oversee reporting/UAT.
• Demonstrate balance of declarative vs programmatic development approaches.
• Act as Salesforce SME on B2B Commerce Cloud with Delivery leadership.

Skills

Salesforce Platform

B2B Commerce

Project Scoping

SDLC/Agile

Client-facing leadership

Education

Bachelor's degree preferred

Tools

Salesforce Certifications

Job description

We are looking for a Solution Architect, B2B Commerce to help us support our continued growth. The Solution Architect is responsible for owning the overall design of the technical solution as well as recommending best practice solutions based on client needs. They provide technical guidance to the development of Salesforce.com and other SaaS applications to support business and product strategies. A Solution Architect facilitates discovery sessions to understand client processes and challenges and transltes findings into technical requirements supported by a documented solution design. They provide thoughtful leadership and communication to project and client team members in order to build the foundation as a trusted partner.

Role Responsibilities:

• Responsible for designing a solution to leverage Salesforce product, features, and best practices extended with custom components to meet customer needs
• Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.)
• Responsible for overall solution design, build task development, estimating effort to complete build tasks and oversight of reporting/dashboard creation and UAT.
• Familiarity with the difference between declarative and programmatic development, partner applications (i.e. Conga, DocuSign, AccountingSeed, etc), and general AppExchange products and when it is appropriate to use each in relation to customer requirements.
• Demonstrates the ability to perform Salesforce.com administration/configuration/data migration duties as needed
• Works effectively individually and with Coastal team members and client members toward customer satisfaction and success
• Act as a solution SME on the B2B Commerce Cloud, working with Delivery leadership and Account Executives to accurately scope sales proposals
• Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams.
• Seeks opportunities to develop professional and technical skills, while also providing guidance and support to Coastal team members for technical and professional growth
• Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications

Experience/Skills Required:

• 4-6 years of advanced skills in Salesforce Platform and exposure to Project Scoping
• 2+ years experience in a Senior Consultant (or equivalent seniority)
• Demonstrate strong competencies around the core Salesforce.com platform, B2B Commerce preferred
• Applied knowledge of Salesforce and the Sales, Services, and Marketing functions
• Active Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certification required, minimum 4x certified preferred
• Additional Salesforce.com cloud knowledge specific to industry/verticals (Nonprofit Cloud, Education Cloud, Marketing Cloud, Community Cloud, CPQ, Field Service, etc.) preferred
• Previous experience with software development life cycle (SLDC), Agile or Hybrid preferred
• Ability to create entity relationship and object relationship diagrams to demonstrate design concepts and tools
• Excellent organizational skills and ability to handle multiple tasks simultaneously
• Experience being client-facing and/or acting as an internal project leader and managing multiple stakeholders
• Ability to develop practical solutions and methodologies on the Salesforce platform
• Must have full-time permanent US work authorization
• Note – Determination of Senior will be based upon the candidates’ previous relevant experience and depth of skills, and will be determined through our skills interview process.

Additional Preferred Experience/Skills:

• Bachelor’s Degree preferred, or equivalent experience
• Travel, as required by client or project milestones
• Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.