Solution Adoption Enrollment Specialist, Strategic Accounts

Waystar; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Parental leave

LinkedIn Learning access

Mental health programs

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a detail-oriented Enrollment Specialist in Atlanta, GA to guide clients through end-to-end enrollment processes for electronic EDI transactions. You will work with clients, payers, and intermediaries to ensure timely enrollments and resolve payer approvals or denials, while managing multiple priorities in a fast-paced environment.

In this role you will acquire deep knowledge of enrollment workflows, support implementation for strategic accounts, and contribute to a smooth

Responsibilities

• Acquire in-depth knowledge and understanding of the enrollment process
• Facilitate enrollment process for complex/strategic accounts during Implementation
• Understand customer needs and proactively identify enrollment issues
• Track and follow-up with clients, payers and intermediaries to ensure timely completion of enrollments
• Facilitate resolution of payer approvals and denials
• Prioritize multiple tasks under aggressive time constraints
• Perform other duties as assigned by management

Job description

About This Position

This role is responsible for assisting our clients with the end to end process of completing enrollments in order to submit and receive electronic EDI transactions.

What You'll Do

• Acquire in-depth knowledge and understanding of the entire enrollment process
• Facilitate the enrollment process for our complex/strategic accounts during the Implementation process
• Understand customer needs and be able to proactively identify potential enrollment issues based on this information
• Track and follow-up with clients, payers and intermediaries to ensure timely completion of all enrollments
• Facilitate resolution of payer approvals and denials
• Prioritize multiple tasks and projects under aggressive time constraints
• Perform other duties and /or projects as assigned by management within the area of responsibility and control

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R3396