Solar Customer Success Coordinator

Qcells USA Corp.; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hanwha Q CELLS America Inc. (HQCA) seeks an experienced Customer Support Coordinator for its Irvine, CA post PTO team. You will handle tickets, emails, and calls, troubleshoot residential solar products, and own the customer experience with escalations.

The role requires strong analytical skills, attention to detail, and excellent communication. Remote work may be considered in exceptional cases, with in-office scheduling at management discretion.

Qualifications

• Experience in the solar/renewable industry.
• Attention to detail is essential.
• Strong organizational and analytical skills.
• Excellent written and oral communication skills.
• Proven problem-solving abilities.
• Proficiency with Excel.
• Ability to work in a fast-paced environment.
• Willingness to travel up to 10%.

Responsibilities

• Manage customer tickets, emails and calls promptly and professionally.
• Troubleshoot questions about residential solar products and battery storage.
• Own customer experience, including escalations.
• Analyze system monitoring and performance data.
• Become SME on Q HOME battery system for residential use.
• Analyze net-metering and solar buyback programs in CA, TX and FL.
• Assist with commissioning of systems and firmware updates.
• Coordinate engineers and vendors to resolve installation issues.
• Review procedures to ensure industry best practices.

Skills

Solar industry experience

Attention to detail

Organizational skills

Analytical thinking

Communication skills

Problem solving

Adaptability in fast-paced environment

Travel willingness

Education

Associate or Bachelor degree in business/economics/communications or related field with experience

Tools

Excel

Job description

Hanwha Q CELLS America Inc. (HQCA) seeks an experienced Customer Support Coordinator for its Irvine, CA post PTO team. You will handle tickets, emails, and calls, troubleshoot residential solar products, and own the customer experience with escalations.

The role requires strong analytical skills, attention to detail, and excellent communication. Remote work may be considered in exceptional cases, with in-office scheduling at management discretion.