Solar Customer Support Lead & Solutions Specialist

Qcells North America; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team in Irvine, CA. You will handle tickets, emails and calls, troubleshoot solar product questions, and own the customer experience, including escalations.

You will analyze data and coordinate with engineers to resolve issues. The role requires 4+ years of experience (or 2+ years with a BA) in solar customer service, strong communication, and Excel proficiency.

Qualifications

• Minimum 4+ years of professional work experience with an Associates degree OR 2-5+ years with a Bachelor's degree including 2+ years in solar customer service.
• Experience in solar customer service and renewable energy preferred.
• Strong analytical and problem-solving abilities with excellent written and oral communication.
• Proficiency in Excel and data analysis for system monitoring and performance data.

Responsibilities

• Manage customer tickets, emails and calls promptly and professionally.
• Troubleshoot questions about Q CELLS residential solar products including battery storage and smart modules.
• Own the customer experience, including complex escalations.
• Analyze system monitoring and performance data to inform improvements.
• Become a subject matter expert on Q HOME battery system for residential use.

Skills

Solar industry experience

Attention to detail

Organizational skills

Analytical skills

Communication skills

Problem-solving

Travel up to 10%

Excel

Education

Associates degree in business/economics/communications or related field

Bachelor's degree in business/economics/communications or related field

Tools

Excel

Job description

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team in Irvine, CA. You will handle tickets, emails and calls, troubleshoot solar product questions, and own the customer experience, including escalations.

You will analyze data and coordinate with engineers to resolve issues. The role requires 4+ years of experience (or 2+ years with a BA) in solar customer service, strong communication, and Excel proficiency.