Customer Escalation Specialist

Sunrun; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading solar company is seeking an Escalation Expert to manage escalated customer issues and ensure exceptional service delivery. The ideal candidate will have strong communication skills, relevant experience in customer success, and a bachelor’s degree preferred. Responsibilities include resolving customer issues, facilitating site visit schedules, and fostering a collaborative work environment. Join this innovative company that values employee growth and a dynamic culture.

Qualifications

• 3+ years of relevant work experience, preferably in customer success or project management.
• History of working collaboratively in teams.
• Strong proficiency with Google Suite, Excel, and PowerPoint.

Responsibilities

• Manage and resolve escalated customer issues.
• Deliver exceptional customer experience with empathy.
• Work with designees to schedule site visits.

Skills

Excellent communication skills

Team collaboration

Independent work ethic

Organizational skills

Attention to detail

Proficiency in Google Suite

Salesforce knowledge

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Google Suite

Excel

PowerPoint

Job description

A leading solar company is seeking an Escalation Expert to manage escalated customer issues and ensure exceptional service delivery. The ideal candidate will have strong communication skills, relevant experience in customer success, and a bachelor’s degree preferred. Responsibilities include resolving customer issues, facilitating site visit schedules, and fostering a collaborative work environment. Join this innovative company that values employee growth and a dynamic culture.