Software Training Manager

Henry Schein; Seattle (WA); Remote; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Training Manager to oversee training activities for leading dental management software. This remote position involves managing a team of trainers, enhancing customer satisfaction, and developing training programs. You will collaborate with various teams and lead certification seminars, ensuring that trainers are well-prepared and customers receive top-notch support. Join a company that values innovation, teamwork, and a supportive work environment, offering competitive compensation and excellent benefits. If you're passionate about the dental industry and training, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 3-5 years of increasing responsibility in professional experience.
• Experience with practice management software including Henry Schein solutions.

Responsibilities

• Manage a team providing onsite and online training sessions.
• Evaluate and present updated curriculum for software releases.

Skills

Professional training experience

Dental industry experience

Microsoft Office proficiency

Planning and organizational skills

Problem-solving skills

Strong verbal and written communication

Presentation and public speaking skills

Interpersonal skills

Conflict resolution skills

Ability to build partnerships

Education

Bachelor's Degree or global equivalent

Master's degree or global equivalent (nice to have)

Tools

Dentrix

Easy Dental

Dentrix Ascend

Job description

***This position is Remote***

Job Summary

This position is responsible for managing activities and systems related to the operational aspect of training Dentrix, Easy Dental and Dentrix Ascend software within a specific geographical area.

What you will do

• Manage a team of independent contractors that provide both onsite and online training sessions on Dentrix and Easy Dental and Dentrix Ascend for Solo/Small Group practices


• Work with other team members to add new trainers in specific areas


• Present certification seminar in conjunction with fellow STMs


• Mentor new trainers for the Dentrix, Easy Dental and Dentrix Ascend certification program


• Work with other HSI teams to resolve customers issues related to training and implementations


• Collaborate with other teams on projects to improve customer satisfaction


• Lead planning sessions on the topics and presenters for annual T3 conference


• Evaluate and present updated curriculum for each new software release


• Develop programs to assist both new and seasoned trainers improve their skill set


• Maintain certification status on software and provide training sessions to escalated customers as needed


• Compile training hour reports


• Review and approve trainer expense reports following training department guidelines


• Evaluate data related to training hours purchased, delivered

Must have:

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.


• Typically a Bachelor's Degree or global equivalent in related discipline.


• Practice management software and services including Henry Schein solutions experience


• Professional training experience


• Dental industry experience


• Proficient with Microsoft Office products


• Strong understanding of industry practices


• High proficiency with tools, systems, and procedures


• Good planning/organizational skills and techniques


• Good decision making, analysis and problem solving skills with ability to multi-task


• Strong verbal and written communication skills


• Good presentation and public speaking skills


• Good interpersonal skills


• Good conflict resolution skills and ability to deliver difficult messages


• Ability to build partnerships at all levels within the company, begin to build partnerships externally


• Resolve complex issues in effective ways

Nice to have:

• Master's degree or global equivalent a plus.


• May hold one or more industry certifications.

The posted range for this position is $75,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.