Software Test and Support Engineer

Pattern; Denver (CO); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Pattern is seeking a Software Test and Support Engineer to join our Deployment team in Denver. This on-site role focuses on testing, deployment, and supporting our fleet orchestration software, with occasional travel.

You will work closely with customers in the field, perform triage, report bugs, and support weekly release testing to ensure smooth operations for our large-scale SAAS product.

Formación

• 2+ years of experience in a technical support role.
• Experience troubleshooting and providing remote support.
• Understanding of software test and deployment cycles.

Responsabilidades

• Customer-focused field engagement to strengthen relationships and resolve issues.
• Provide technical support, triage, and collaborate with HQ engineers to keep operations running.
• Support weekly release testing and QA for new features.

Conocimientos

Technical support

Remote support

QA / testing

Deployment cycles

Descripción del empleo

Pattern Labs is looking for a Software Test and Support Engineer to join our Deployment team. This role will play an integral part in the testing, deployment and on-site operations of our fleet orchestration software. The ideal candidate will be excited about working on-site with large scale SAAS products and providing customer support. This role may involve 1-2 weeks of travel per month. Above anything else at Pattern we value enthusiasm, energy, humility, grit, and a can-do attitude.

Responsibilities

• Customer Focus - help solidify our customer relationships by interacting with them frequently in the field, gathering feedback, and driving any of their issues to resolution.
• Technical Support - fix issues on the fly and work with the engineers at HQ to maintain our software. Provide initial triage and detailed bug reports. Always keep customer operations running smoothly.
• Quality Assurance - ensure the quality of our product by supporting weekly release testing and development testing for new features.

Knowledge and Experience

• 2+ years experience in a technical support role
• Experience troubleshooting and providing remote support
• Understanding of software test and deployment cycles

At Pattern we are committed to being a fun, groundbreaking, and inclusive place to work. We strongly encourage engineers from BIPOC, LGBTQ+, and traditionally underrepresented backgrounds to apply. We look forward to hearing from you!