EQuIS Support Specialist II: Environmental Data Systems

earthsoft; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

earthsoft is seeking a Software Technologist II to provide technical support on EQuIS products. Responsibilities include training team members, assisting customers, and troubleshooting issues. Ideal candidates should have knowledge of business software and a background in STEM fields.

This position emphasizes teamwork and client satisfaction, with a commitment to equal employment opportunities.

Qualifications

• 1-3 years of work experience in a related field.
• Basic understanding of EarthSoft's internal workflow.
• Experience in customer support of software/web applications.

Responsibilities

• Train other team members in team products and processes.
• Provide general product technical support to customers.
• Create thorough ticket summaries, user stories, and bugs.

Skills

Intermediate problem‑solving skills

Basic understanding of environmental data

Experience with Office 365

EQuIS product experience

Education

Academic or work experience in STEM fields

Tools

Zoho Desk

Microsoft DevOps

SSMS

Job description

earthsoft is seeking a Software Technologist II to provide technical support on EQuIS products. Responsibilities include training team members, assisting customers, and troubleshooting issues. Ideal candidates should have knowledge of business software and a background in STEM fields.

This position emphasizes teamwork and client satisfaction, with a commitment to equal employment opportunities.