Software/Systems Quality Engineer

Ford Motor Company; Dearborn (MI); Hybrid; USD 84,000 - 162,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

Vehicle discount

Tuition assistance

ERGs

Paid time off

Paid holidays

Job summary

Ford Motor Company is seeking a Quality Engineer to lead quality improvements across in-vehicle infotainment and connectivity systems, focusing on infotainment, audio, cluster, and gateway modules. You will own core metrics and coordinate with software, firmware, and cloud teams to diagnose and resolve customer-impacting issues.

This role requires a Bachelor's in engineering and 2+ years coding (Python, C/C++) plus experience with JIRA and diagnostic tools.

Qualifications

• Bachelor’s degree in Electrical, Software, or Computer Engineering.
• 2+ years coding in Python, C, C++, and reading logs for credible technical discussions.
• 2+ years using engineering tools, databases, and defect tracking systems (JIRA/IVS/VADR).
• 2+ years using service tools (FDRS/PTS/manuals).
• 2+ years applying quality methodologies (8D/Root Cause/5-Why).

Responsibilities

• Own and improve core quality metrics such as Repairs per 1000, Cost Per Unit, and end-to-end problem solving velocity.
• Lead a unified quality agenda across diverse sources and teams.
• Conduct root-cause and Pareto analyses for infotainment, audio, cluster, and connectivity issues.
• Use Python/SQL to pull, correlate, and analyze data and discuss findings with software/firmware/cloud engineers.
• Represent the quality function in internal and cross-team forums and present status and recommendations.
• Drive timely resolution of priority items on the quality agenda and ensure critical items are addressed.
• Assemble cross-functional support to accelerate issue resolution with infotainment, connectivity, and cloud teams.
• Identify and implement process improvements to reduce manual effort and streamline escalation.
• Maintain tracking on tickets in JIRA/QAI/IRIS and submit monthly quality reports.

Skills

Python

SQL

C

C++

Data analysis

JIRA

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Software Engineering

Bachelor's degree in Computer Engineering

Master’s degree in Electrical/Software/Computer Engineering

Tools

JIRA

IVS

VADR

Diagnostic Engineering Tool

FDRS

PTS

Workshop manuals

Job description

Ford’s Research and Advanced Engineering team takes new ideas from theory to reality. Every day, we develop advanced energy management and propulsion technologies, create cutting-edge materials and manufacturing processes, and curate world-class cabin experiences that redefine what it means to drive a Ford., Join us in shaping the future of Ford Motor Company, as part of a global organization with exceptional colleagues in world-class facilities. As part of Ford Design, you’ll be at the cutting edge of Ford’s most strategically critical work, designing people and society’s needs into the heart of our next generation of products, services, and experiences.

In this position

We’re seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across in-vehicle infotainment and connectivity systems, with a particular focus on infotainment systems, audio systems, and cluster systems, as well as connectivity including gateway modules, telematics modules, Ford mobile app, and the cloud. In this role, you will own key quality metrics, unify quality issue tracking across multiple data sources, and partner with cross-functional engineering and software teams to rapidly diagnose and resolve customer-impacting issues.

What You’ll Do

• Own and improve core quality metrics Repairs per 1000, Cost Per Unit (CPU), Cost Per Repair (CPR) and end-to-end (E2E) problem solving velocity through continuous monitoring, analysis, and improvement initiatives.
• Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, mobile app data, and warranty spend.
• Conduct root-cause and Pareto analysis to identify the top contributors to infotainment, audio, and cluster failures, as well as connectivity issues across gateway modules, telematics modules, mobile app, and cloud services — across both early-life (low-time) and in-service (high-time) populations.
• Use scripting and code review (e.g., Python, SQL) to pull, correlate, and analyze data across DTC logs, telematics/cloud data, mobile app logs, and connected vehicle telemetry — and translate findings into technical conversations with software/firmware/cloud developers.
• Represent the quality function at internal and cross-team quality forums, presenting findings, status, and recommendations.
• Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.
• Assemble cross-functional support, proactively engaging peers and subject‑matter experts (including infotainment, connectivity, and cloud/mobile app developers) to accelerate resolution of customer‑facing issues.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.
• Maintain proper tracking and throughput on individual tickets in JIRA/QAI/IRIS.
• Submit monthly quality reports with action plans and detailed status.

You’ll have

• Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Engineering or similar.
• 2+ years of hands‑on coding experience (Python, C, C++, or equivalent), including the ability to read/review code and logs well enough to have credible technical conversations with software, firmware, and cloud/backend engineers.
• 2+ years of experience with engineering tools, databases, and defect tracking systems (Diagnostic Engineering Tool, IVS, VADR, JIRA).
• 2+ years of experience with service tools/applications (e.g., FDRS, PTS, workshop manuals).
• 2+ years of experience with quality methodologies (Root Cause Analysis, 8D, Fishbone, Is/Is Not, 5-Why).
• 2+ years of experience collaborating across teams, including with upper management and peers.

Even better, you may have

• Master’s degree in Electrical Engineering, Software Engineering, Computer Engineering or similar.
• 2+ years of experience with software analysis/testing, CAN bus technology and tools (log review, root cause analysis), and/or Connectivity protocols relevant to telematics and gateway modules.
• Knowledge of Six Sigma and/or Quality/Reliability tools (DoE, Taguchi Methods, FMEA); Green Belt or Black Belt certification a plus.
• Solid grasp of infotainment, cluster, and vehicle connectivity architectures (gateway modules, telematics control units, mobile app integration, cloud backends).
• Working knowledge of Ford quality tracking resources (GSAR, Datacubes, IRIS, SIMPSN, GCQIS, Quality.AI, etc.).
• Familiarity with mobile app diagnostics and cloud service monitoring/logging tools.
• Strong interpersonal skills to connect with a diverse group of stakeholders and multi-functional teams, including software and cloud developers.
• Ability to prioritize competing demands from multiple teams and stakeholders.
• Ability to instill a quality/performance mentality across levels of the organization.
• Resilience in adapting to new tools/processes while managing existing workload.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 7-8 and ranges from $84,480-162,120.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.